Senior Claims Advisor, Accident Benefits

Allstate Canada; Ontario; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Claims Advisor to join their Ontario team. In this pivotal role, you will manage complex injury claims, ensuring compliance with policies and legislation while providing exceptional customer service. This position offers a unique opportunity to work in a dynamic environment, collaborating with a dedicated team of professionals. With a commitment to fostering an inclusive culture and supporting community initiatives, this firm values its employees and offers flexible work arrangements and various benefits. If you are passionate about making a difference in the insurance industry, this role could be your next great opportunity.

Benefits

Flexible Work Arrangements

Employee Discounts

Good Office Program

Student Loan Payment Matching

Retirement Savings Program

Annual Wellness Allowance

Personal Reflection Day

Tuition Reimbursement

Community Involvement Opportunities

Qualifications

• 2-4 years of Ontario Accident Benefits experience.
• Completion of CIP designation or willingness to pursue.

Responsibilities

• Interpret insurance policy wording and set reserves on claims.
• Investigate, negotiate, and settle claims of moderate to high complexity.

Skills

Organizational Skills

Time Management

Critical Thinking

Communication Skills

Customer Service

Education

Post-secondary education

CIP designation

Job description

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At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us ahead of our customers’ evolving needs, from advocating for seat belts and air bags to leading in pricing sophistication, telematics, and device and identity protection.

Job Description

Allstate is a leading home and auto insurer focused on providing prevention and protection products and services for every stage of life. We are committed to fostering an inclusive, welcoming culture and supporting our communities through charitable partnerships, employee giving, and volunteerism. Serving Canadians since 1953, our promise is "You’re in Good Hands".

Role Designation:

Home Based

Benefits to Joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (up to $400 back for office equipment)
• Student Loan Payment Matching Program
• Retirement Savings Program with employer matching
• Annual Wellness allowance
• Personal reflection day
• Tuition Reimbursement
• Community involvement opportunities

We are actively hiring a Senior Claim Advisor, Accident Benefits for our Ontario team. Reporting to the Manager of Casualty Claims Complex AB, you will handle complex to non-catastrophic injury claims.

Accountabilities

1. Interpret insurance policy wording, determine coverages, and set reserves on assigned Accident Benefit claims.
2. Investigate, negotiate, and settle claims of moderate to high complexity via phone, in person, or written correspondence.
3. Follow Allstate policies and procedures, and comply with legislative requirements.
4. Ensure thorough documentation of files.
5. Settle claims within personal authority limits and follow guidelines for claims exceeding authority.
6. Manage customer service expectations and take ownership of customer issues.
7. Maintain a caseload appropriate for a Senior Claims Advisor.
8. Communicate professionally with claimants, vendors, medical professionals, and lawyers.
9. Collaborate with a team of Accident Benefit Adjusters and Claims Assistants.

Qualifications

• Post-secondary education or equivalent experience.
• 2-4 years of Ontario Accident Benefits experience outside LDBL.
• Completion of CIP designation or willingness to pursue it.
• Insurance experience with injury claims, medical rehabilitation, and medical terminology preferred.
• Strong organizational and time management skills, ability to work in a fast-paced environment.
• Critical thinking skills for claims analysis.
• Excellent communication skills and customer service commitment.
• Ability to work independently and collaboratively.

Allstate Canada Group provides workplace accommodations. Please inform us if you need accommodations to meet your needs.