Senior Change Lead – Operations, Digital Delivery & Projects

RBC; Toronto; On-site; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Total Rewards program

Stock options

Flexible benefits

Job summary

RBC Direct Investing is seeking a senior project delivery leader to own end-to-end governance of major change initiatives. You will design, lead, and decommission pods aligned to strategic big rocks, manage budgets and forecast-to-actuals, and drive automation, efficiency, and better client outcomes.

This role requires deep operations insight across digital fulfillment, contact centers, and third-party integrations.

Qualifications

• Demonstrated track record of success with client focus and strategic thinking.
• Advanced problem solving and analytical skills with comfort in numbers.
• Strong communication and stakeholder management across seniority levels.
• Excel/PowerPoint proficiency and experience with delivery tools like Confluence.
• Understanding of project lifecycle and investment/brokerage systems is a plus.

Responsibilities

• Mobilize, design, lead, and wind down individual strategic projects/pods related to DI’s ‘big rocks’
• Own targets and the key business outcomes of the assigned pods(s), tie back to Operational cost footprint (forecast to actuals)
• Drive material and measurable results, i.e. cost savings, automation lift, calls reduced
• Proactively identify and manage all risks related to delivery and attainment of the intended business outcomes
• Maintain strong functional relationships with key stakeholders and groups
• Maintain a detailed compréhension of the business strategy and the competitive landscape; develop insights to identify opportunities
• Create a pro-active operational risk identification and control mitigation ecosystem within the pod by adhering to risk frameworks.

Skills

Client focus & strategy

Analytical skills

Communication skills

Technical & business savvy

Excel/PowerPoint

Collaboration & influence

Tools

Confluence

Service Link

Broadbridge

TradeLink

Job description

RBC Direct Investing is seeking a senior project delivery leader to own end-to-end governance of major change initiatives. You will design, lead, and decommission pods aligned to strategic big rocks, manage budgets and forecast-to-actuals, and drive automation, efficiency, and better client outcomes.

This role requires deep operations insight across digital fulfillment, contact centers, and third-party integrations.