Senior Catering Operations Manager (Remote)

Placements24; Kimberley; Hybrid; CAD 120,000 - 210,000; Full time

Benefits offered by this job

Executive bonus

Fully remote

Career development

Health insurance

Paid time off

Executive coaching

Job summary

Placements24 is seeking a Senior Catering Operations Manager to lead a national remote operations team. You will drive strategic planning, oversee multi-site catering operations, manage P&Ls, and ensure service quality and profitability across regions.

Ideal candidates have 7+ years in catering or hospitality ops with remote team leadership, strong analytical and budgeting skills, and a proven track record of implementing best practices in a national scope.

Qualifications

• 7+ years in catering or hospitality ops with multi-site focus.
• Proven P&L management and profitability driving.
• Experience leading remote/distributed teams.
• Strong strategic thinking and planning.
• Knowledge of supply chain, quality control in food service.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in budgeting and forecasting.
• Exceptional communication and negotiation skills.
• Experience with enterprise catering management software.

Responsibilities

• Develop and implement strategic operational plans to enhance efficiency, quality, and profitability of catering services.
• Oversee and manage remote teams responsible for catering execution, logistics, and client service.
• Establish and monitor key performance indicators (KPIs) to track operational effectiveness and identify areas for improvement.
• Manage P&L statements and budgets for assigned operational regions, ensuring financial targets are met or exceeded.
• Develop and enforce operational policies, procedures, and standards to ensure consistency and quality.
• Drive innovation in operational processes and service delivery models.
• Ensure strict adherence to all health, safety, and regulatory compliance standards.
• Build and maintain strong relationships with regional teams, key stakeholders, and major clients.
• Lead recruitment, training, and development initiatives for remote operational staff.
• Analyze operational data to identify trends, risks, and opportunities for growth.

Skills

Leadership

P&L management

Strategic planning

Remote team leadership

Operations management

Food service knowledge

Analytics

Communication

Education

Bachelor's degree in Business Administration or Hospitality Management

Tools

Catering management software

Job description

About the Role

Our client, a leading national provider of high-end Catering services, is seeking a highly experienced and strategic Senior Catering Operations Manager to lead their remote operations team. This is a fully remote position, offering the flexibility to work from anywhere in the country while overseeing a critical segment of our client's business. You will be responsible for the strategic planning, execution, and optimization of catering operations across various regions, focusing on efficiency, quality, and profitability. The ideal candidate will possess a proven track record in large-scale catering management, strong leadership capabilities, and exceptional analytical and problem-solving skills. We are looking for a visionary leader who can drive operational excellence, implement best practices, and foster a culture of continuous improvement within a remote team environment. This role is crucial for ensuring consistent service delivery and operational integrity across diverse geographical locations, contributing directly to our client's national success in the competitive Catering market. You will manage budgets, P&Ls, and key performance indicators for your assigned operational areas.

Key Responsibilities

• Develop and implement strategic operational plans to enhance efficiency, quality, and profitability of catering services.
• Oversee and manage remote teams responsible for catering execution, logistics, and client service.
• Establish and monitor key performance indicators (KPIs) to track operational effectiveness and identify areas for improvement.
• Manage P&L statements and budgets for assigned operational regions, ensuring financial targets are met or exceeded.
• Develop and enforce operational policies, procedures, and standards to ensure consistency and quality.
• Drive innovation in operational processes and service delivery models.
• Ensure strict adherence to all health, safety, and regulatory compliance standards.
• Build and maintain strong relationships with regional teams, key stakeholders, and major clients.
• Lead recruitment, training, and development initiatives for remote operational staff.
• Analyze operational data to identify trends, risks, and opportunities for growth.

Requirements

• A minimum of 7 years of progressive experience in Catering or hospitality operations management, with a significant focus on multi-site or national oversight.
• Proven experience managing P&Ls and driving profitability in a large-scale catering or food service environment.
• Exceptional leadership and team management skills, particularly in leading remote or distributed teams.
• Strong strategic thinking and planning abilities.
• In-depth knowledge of operational best practices, supply chain management, and quality control in the food service industry.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in financial management, budgeting, and forecasting.
• Outstanding communication, negotiation, and interpersonal skills.
• Experience with enterprise-level catering management software and systems.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field is highly preferred.
• Must be comfortable and effective working in a fully remote capacity.

Benefits

• Highly competitive executive-level salary and bonus structure.
• Fully remote position offering unparalleled flexibility and work-life balance.
• Significant opportunity for strategic impact and leadership within a national organization.
• Work with cutting-edge technology and operational methodologies in the Catering industry.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday policy.
• Opportunities for professional development and executive coaching.
• Contribute to shaping the future of remote operations in the food service sector.