Remote Catering Operations Coordinator

Placements24; Kimberley; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Fully remote position

Flexible schedule

Competitive salary based on experience

Opportunity to impact growing company

Dynamic industry

Job summary

Placements24 is seeking a meticulous and proactive Remote Catering Operations Coordinator to streamline operations for our online catering marketplace. This fully remote role focuses on coordinating orders, optimizing delivery routes, and maintaining high service standards from anywhere.

Ideal candidates are highly organized, tech-savvy, and possess excellent communication and problem-solving skills. You will collaborate with catering partners and delivery logistics to ensure seamless execution

Qualifications

• Proven experience in operations coordination, logistics, or a similar role in food delivery or catering.
• Strong organizational and multitasking abilities with exceptional attention to detail.
• Excellent communication and interpersonal skills across diverse stakeholders.
• Proficiency with online platforms, order management systems, and communication tools.
• Strong problem-solving skills and ability to make sound decisions under pressure.
• Able to work independently in a remote setting with a proactive approach.
• Experience with data analysis and reporting is a plus.
• Must have reliable internet and a dedicated workspace.

Responsibilities

• Manage the end-to-end catering orders from placement to fulfillment.
• Serve as the primary contact for clients and catering partners, addressing queries promptly.
• Coordinate with partners to confirm order details, timings, and delivery logistics.
• Optimize delivery schedules and routes to ensure timely service.
• Maintain accurate records of orders, client communications, and performance.
• Monitor operational data to identify improvements and efficiency gains.
• Collaborate with the technology team to troubleshoot issues and suggest improvements.
• Develop and implement SOPs for catering operations.
• Ensure compliance with food safety and handling guidelines.
• Provide exceptional customer support to ensure a positive experience.

Skills

Operations coordination

Logistics

Remote work

Communication skills

Problem-solving

Data analysis

Tools

Order management systems

Online collaboration tools

Job description

About the Role

Our client, a rapidly expanding online catering marketplace, is seeking a meticulous and proactive Remote Catering Operations Coordinator. This is a fully remote position focused on streamlining the operational aspects of our platform, ensuring seamless coordination between clients, catering partners, and delivery logistics. You will be responsible for managing orders, resolving client inquiries, optimizing delivery routes, and maintaining high operational standards. The ideal candidate is highly organized, tech-savvy, and possesses excellent communication and problem-solving skills. If you thrive in a fast‑paced, remote environment and have a passion for operational efficiency within the food service industry, this role offers a unique opportunity to contribute significantly from anywhere.

Key Responsibilities

• Manage the end-to-end process of catering orders, from placement to fulfillment.
• Serve as the primary point of contact for clients and catering partners, addressing queries and resolving issues promptly.
• Coordinate with catering partners to confirm order details, timings, and delivery logistics.
• Optimize delivery schedules and routes to ensure timely and efficient service.
• Maintain accurate records of orders, client communications, and operational performance.
• Monitor and analyze operational data to identify areas for improvement and efficiency gains.
• Collaborate with the technology team to troubleshoot platform issues and suggest enhancements.
• Develop and implement standard operating procedures (SOPs) for catering operations.
• Ensure compliance with food safety and handling guidelines across all deliveries.
• Provide exceptional customer support, ensuring a positive experience for clients and partners.

Requirements

• Proven experience in operations coordination, logistics, or a similar role, preferably within the food delivery or catering industry.
• Strong organizational and multitasking abilities, with exceptional attention to detail.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Proficiency in using online platforms, order management systems, and communication tools.
• Strong problem‑solving skills and the ability to make sound decisions under pressure.
• Ability to work independently and manage workload effectively in a remote setting.
• Experience with data analysis and reporting is a plus.
• A proactive approach and a commitment to continuous improvement.
• Must have a reliable internet connection and a dedicated workspace.

Benefits

• Fully remote work position offering great flexibility.
• Competitive salary based on experience and qualifications.
• Opportunity to play a key role in a growing innovative company.
• Work in a dynamic and evolving industry.
• Contribute to improving the customer experience for a food delivery platform.