Senior Business Analyst

Quarry Consulting; Ottawa; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst to enhance business processes and stakeholder engagement within a dynamic hybrid Agile environment. This role offers the opportunity to work closely with internal teams, utilizing analytical expertise to drive continuous improvement across various projects. The ideal candidate will have extensive experience in stakeholder management, proficiency with tools like JIRA and ServiceNow, and a strong foundation in process improvement techniques. Join a forward-thinking organization that values innovation and collaboration, and take your career to the next level in a supportive and engaging setting.

Qualifications

• 5+ years of analytical experience in a professional environment.
• Proficient in using JIRA and ServiceNow ITSM modules.

Responsibilities

• Support internal teams with planning and execution of business processes.
• Engage with stakeholders to define requirements and success metrics.

Skills

Analytical Experience

Stakeholder Engagement

JIRA

ServiceNow ITSM

Microsoft Visio

Process Improvement Techniques

Design Thinking

Communication Skills

Education

Certified Business Analysis Professional (CBAP)

Tools

JIRA

ServiceNow

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Visio

Job description

Direct message the job poster from Quarry Consulting

Our trusted client is seeking an experienced Business Analyst to support its internal teams with the planning, execution, and continuous improvement of business processes, documentation, and stakeholder engagement across a variety of projects in a hybrid Agile environment.

We’re looking for someone with:

• 5+ years of demonstrated analytical experience in a professional environment
• 5+ years of experience working directly with stakeholders to define requirements, scope, and success metrics
• 5+ years of experience using JIRA to assign, track, and manage tasks across Agile teams
• 5+ years of hands-on experience with ServiceNow ITSM modules and reporting tools
• Proficiency with Microsoft Visio, Excel, Word, and PowerPoint
• Experience with process improvement techniques such as Value Stream Mapping
• Certified Business Analysis Professional (CBAP) designation
• Strong understanding of the Design Thinking process and how to apply it to user-centric solutions
• Excellent communication skills, including the ability to draft business cases, user stories, and technical documentation

This is a 1-year hybrid contract (on-site 2-3 days/week in Ottawa) with potential extensions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst, Business Development, and Finance

• Industries

  Business Consulting and Services

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