Sr. Business Analyst

Delaplex; Ottawa; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst to join their dynamic team. In this role, you will leverage your extensive experience to conduct requirements elicitation, analyze current systems, and engage with stakeholders to drive impactful solutions. Your expertise in business process reengineering and data analysis will be crucial as you contribute to innovative projects in a collaborative environment. Join a company that values trust and innovation, and help shape the future of technology consulting and supply chain solutions.

Qualifications

• 8+ years as a Business Analyst in enterprise system integration.
• Experience with loyalty programs and CRM systems preferred.

Responsibilities

• Conduct workshops to gather and refine business requirements.
• Prepare high-quality artifacts including BRDs and user stories.

Skills

Business Analysis

Requirements Elicitation

Data Analysis

Stakeholder Engagement

Problem Solving

Education

Bachelor's Degree

CBAP Certification

Tools

JIRA

Confluence

ADO

Job description

About Company
At Delaplex, we believe true organizational distinction comes from exceptional products and services. Founded in 2008 by a team of like-minded business enthusiasts, we have grown into a trusted name in technology consulting and supply chain solutions. Our reputation is built on trust, innovation, and the dedication of our people who go the extra mile for our clients. Guided by our core values, we don’t just deliver solutions; we create meaningful impact.

Key Responsibilities

• Requirements Elicitation & Analysis: Conduct workshops, interviews, and discovery sessions to gather and refine business, functional, and non-functional requirements.
• Current and Target State Analysis: Analyze current loyalty systems' business processes, integrations, and data models. Contribute to designing future-state business workflows post-merger.
• Documentation and Communication: Prepare high-quality artifacts including BRDs, user stories, use cases, process flow diagrams, and acceptance criteria.
• Stakeholder Engagement: Act as the primary liaison between business teams, product owners, architects, and technical teams across multiple product groups.
• Data Analysis and Mapping: Understand loyalty program data structures and contribute to data mapping, migration planning, and validation.
• Solution Validation: Support UAT by defining test scenarios, reviewing scripts, coordinating defect triaging, and validating solutions meet business expectations.
• Change Management Support: Assist in impact analysis and ensure effective change communication and stakeholder buy-in.

Experience, Skills, and Qualifications

• 8+ years as a Business Analyst in enterprise system integration or modernization programs.
• Experience with loyalty programs, CRM systems, or hospitality domain preferred.
• Strong background with legacy Java applications and AWS cloud platforms is a plus.

Technical Skills

• Proficiency with requirements management tools (JIRA, Confluence, ADO).
• Experience with APIs, data flows, UML diagrams, and data mapping sheets.
• Knowledge of IAM models, API Gateways, serverless architectures, and microservices is desirable.

Business and Soft Skills

• Expertise in business process reengineering, gap analysis, and user journey mapping.
• Strong analytical, problem-solving, and communication skills.
• Ability to influence and negotiate with stakeholders, high attention to detail, and ownership mindset.

Preferred Certifications

• CBAP (IIBA), Agile/Scrum certifications, AWS Cloud Practitioner (a plus).

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Research, Analyst, IT
• Industries: IT Services and Consulting