Sr. Business Analyst to support client with CRM implementation (Microsoft Dynamics)

S I Systems; Ottawa, Regina, Montreal; Remote; CAD 80,000 - 100,000; Full time

Job summary

An innovative firm is seeking a skilled Sr. Business Analyst to support CRM implementation, specifically with Microsoft Dynamics. This role involves collaborating with stakeholders, managing business needs, and preparing training materials for users. The ideal candidate will have extensive experience in business analysis, particularly in CRM platforms, and a strong understanding of Agile methodologies. Join a dynamic team that values collaboration and continuous improvement, where your contributions will directly impact project success and user satisfaction. This is a fantastic opportunity to enhance your career in a forward-thinking environment.

Qualifications

• 5+ years experience in business analysis on a CRM platform.
• Excellent understanding of SDLC and Agile methodologies.

Responsibilities

• Collaborate with stakeholders to manage business needs.
• Prepare training materials and conduct internal training sessions.

Skills

Business Analysis

CRM Platforms

Microsoft Dynamics

Agile Methodologies

SDLC

Tools

Aptify

Modern Project Tools

Job description

Sr. Business Analyst to support client with CRM implementation (Microsoft Dynamics)

Job Type: Contract

Positions to fill: 1

Start Date: May 19, 2025

Job End Date: Nov 17, 2025

Pay Rate: Hourly: Negotiable

Job ID: 145183

Location: Remote (EST Hours)

Duration: 4-6 Months

Must Have Skills:

• 5+ years experience in business analysis and development on a CRM platform, ideally on Microsoft Dynamics and/or Aptify.
• 2+ years experience working within Agile teams and exposure to iterative and waterfall methodologies.
• Excellent understanding of SDLC and Agile methodologies.

Responsibilities:

• Collaborate with project and product stakeholders to plan, elicit, analyze, validate, document, and manage business needs.
• Prepare and track requirements management plans, business and functional requirement documents, and user stories throughout the project lifecycle.
• Create data flow diagrams, process diagrams, and project artifacts using modern tools.
• Prepare training materials and conduct internal training sessions for business users on CRM functionality.
• Coordinate with QA and business users to plan testing strategies and support user acceptance testing.
• Assist development and business teams with troubleshooting CRM configurations and user requests.
• Support business teams in designing page layouts, custom tab components, dashboards, reports, email templates, and workflows.
• Prioritize collected requirements with stakeholders and project teams.
• Adhere to enterprise standards for requirements methodology in planning, analysis, and documentation.
• Support project management activities, including assessing solution value, evaluating progress against business objectives, and managing the product backlog.