Bilingual Client Support Specialist, Client Relationship & Support

Beyond Bilingual Inc.; Mississauga; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits from day 1

Tuition reimbursement

Yearly bonus

DPSP

Opportunity for growth to supervisory/

3 weeks vacation

Personal/sick days

Beautiful workspace

Great work culture

Job summary

Beyond Bilingual Inc. is seeking a Bilingual Client Support Specialist to join the Customer Service team in Mississauga on a hybrid basis. You will manage day-to-day manufacturer account activities and support client relationships across healthcare partners.

Ideal candidates have 2–3+ years in customer service, strong English/French communication, and proficiency with ERP systems and MS Office. This full-time, permanent role offers health benefits from day one, tuition reimbursement, and growth

Qualifications

• Post-secondary education in business-related field preferred.
• 2–3+ years in customer service or related roles preferred.
• Experience managing a portfolio of B2B accounts and building long-term relationships.
• Experience coordinating client meetings, business reviews, and performance reporting.
• Strong proficiency with ERP systems and MS Office.

Responsibilities

• Manage day-to-day manufacturer account activities for an assigned portfolio.
• Support Director of Customer Service with programs and performance reporting.
• Build and maintain strong client relationships across manufacturers, hospitals, and healthcare partners.
• Resolve customer inquiries and deliver exceptional customer service.

Skills

Bilingual English/French

Customer service

Account management

Relationship management

Presentation/communication

Education

Post-secondary education in Business Administration/Marketing/Communications

Tools

ERP systems

Microsoft Office

Excel

PowerPoint

Job description

Bilingual Client Support Specialist, Client Relationship & Support

Full-Time, PERM

Location: Mississauga-HYBRID

Hours: Monday-Friday 8:30am-5:00pm, 1 hour lunch

Salary: Up to 65K

Client

Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented professional to join their Customer Service team.

Summary

The Client Support Specialist, Client Relationship & Support is responsible for executing day-to-day Manufacturer Account activities for an assigned portfolio of customer accounts, including manufacturers, hospitals, and healthcare partners. The role supports the Director of Customer Service by managing and coordinating manufacturer programs, building strong client relationships, supporting business reviews and performance reporting, resolving customer inquiries, and delivering exceptional customer service that supports organizational and patient care priorities.

PERKS

• Health Benefits provided day 1
• Tuition reimbursement
• Yearly Bonus
• DPSP
• Opportunity for Growth to Supervisory roles or Project Management positions
• 3 weeks' vacation
• Personal/sick days + client is flexible
• Beautiful Workspace
• Great work culture

Requirements

• Post-secondary education in Business Administration, Marketing, Communications, Healthcare Administration, Supply Chain, or a related field is preferred.
• 2-3+ years of experience in customer service, client services, account management, customer success, sales support, or relationship management is preferred.
• Experience managing or supporting a portfolio of B2B customer accounts and building strong long-term client relationships is strongly preferred.
• Experience coordinating client meetings, business reviews, presentations, performance reporting, and issue resolution would be considered an asset.
• Experience supporting manufacturers, hospitals, pharmacies, healthcare partners, distributors, or other complex customer environments would be an asset.
• Strong proficiency with ERP systems, Microsoft Office, Excel, PowerPoint, and customer/account management tools.
• Excellent written and verbal communication skills with the confidence to communicate professionally with clients and internal stakeholders.
• Strong relationship-building, customer service, problem-solving, and organizational skills.
• Excellent attention to detail with the ability to prepare accurate reports, presentation data, customer records, and follow-up documentation.
• Ability to manage multiple priorities, work independently, and coordinate activities across internal and external stakeholders.
• Experience in pharmaceutical, healthcare, hospital, distribution, supply chain, or another service-focused industry would be considered an asset.
• Bilingual English/French language skills are essential for this role.