Senior Bilingual Disability Claims Coach

Medavie; Montreal; Hybrid; CAD 83,000 - 92,000; Full time

Benefits offered by this job

Flexible work arrangements

Comprehensive health plan

Defined contribution pension

Annual incentive bonus

Paid vacation

Wellness benefits

Career growth

Job summary

Medavie in Canada seeks a Senior Disability Claims Consultant to coach disability claim specialists and lead high-quality case management. You will guide development, monitor processes, and ensure timely collaboration with members, employers, and healthcare providers.

The role requires 5+ years in disability management, strong communication, and bilingual English/French skills. Competitive benefits and flexible work options are offered in a Canadian context.

Qualifications

• University degree or college diploma in a relevant discipline.
• At least 5 years' experience in disability case management with another insurer or government agency.
• Demonstrated written and verbal communication skills to review and respond to claimants, providers, and employers.
• Strong knowledge of contract wording and ability to analyze disability management reports and medical documentation.
• Coaching or training experience is a strong asset.
• Deep understanding of health care and insurance fields, terminology, and return-to-work concepts.
• Bilingualism English/French is required for cross-language collaboration in Canada.

Responsibilities

• Coach and develop disability claim specialists and consultants.
• Increase and monitor quality of case management according to the active case management protocol.
• Build effective relationships to support development and engagement of employees.
• Review and correct disability management files and reports.
• Manage action plans and provide recommendations on highly complex disability claims.

Skills

Disability case management

Communication

Bilingual English/French

Contract analysis

Training/Coaching

Healthcare knowledge

Education

University degree or college diploma in a relevant discipline

Tools

Independent Medical Exams

Functional Capacity Evaluations

Surveillance

Medical consultant reviews

Job description

Medavie in Canada seeks a Senior Disability Claims Consultant to coach disability claim specialists and lead high-quality case management. You will guide development, monitor processes, and ensure timely collaboration with members, employers, and healthcare providers.

The role requires 5+ years in disability management, strong communication, and bilingual English/French skills. Competitive benefits and flexible work options are offered in a Canadian context.