Bilingual Disability Claims Coordinator

Equitable; Southwestern Ontario; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Office in Waterloo

Job summary

Equitable is seeking a Disability Case Manager Coordinator in Waterloo, Ontario. The role supports the Group Life & Disability Claims team, handling claims setup, documentation, and follow-ups with a focus on accuracy and timeliness.

Fluency in French and English is required. You will interact with physicians, sponsors, and internal teams to adjudicate disability cases while maintaining confidentiality and professional judgment.

Qualifications

• Fluent in French and English, written and spoken.
• Knowledge of Life and Disability claims adjudication processes.
• Strong interpersonal skills for internal/external client relationships.
• Ability to meet productivity and quality standards in a fast-paced environment.
• Ability to interpret contract provisions and guidelines for disability eligibility.
• Ability to work in a team and contribute to process improvements.
• Strong written and verbal communication skills.
• Organize, prioritize and maintain high accuracy.
• Willingness to adapt processes to improve efficiency.

Responsibilities

• Handle inbound/outbound calls and written communications.
• Index incoming documents accurately within turnaround times.
• Set up new disability claims.
• Follow up on claims via phone, email, or letter.
• Prepare letters for members, sponsors, doctors and lawyers.
• Issue payments to doctors and rehab providers.
• Prepare file copies for lawyers/doctors/rehab providers.
• Review annual updates for extended disability claims.
• Prepare and send Canada Pension Plan applications.
• Other duties as required.

Skills

Bilingual FR/EN

Disability/Life claims adjudication

Interpersonal skills

Productivity in fast-paced environment

Contract provisions interpretation

Team collaboration

Process improvement

Communication skills

Organization & prioritization

Mathematical skills

MS Office proficiency

OnBase familiarity

Tools

OnBase

MS Office

Job description

Equitable is seeking a Disability Case Manager Coordinator in Waterloo, Ontario. The role supports the Group Life & Disability Claims team, handling claims setup, documentation, and follow-ups with a focus on accuracy and timeliness.

Fluency in French and English is required. You will interact with physicians, sponsors, and internal teams to adjudicate disability cases while maintaining confidentiality and professional judgment.