Remote Bilingual Disability Case Manager (French/English)

Manulife; Quebec; Hybrid; CAD 53,000 - 88,000; Full time

Benefits offered by this job

Remote work

Job summary

Manulife in Canada seeks a Bilingual Disability Case Analyst/Case Manager to support plan members through illness, injury and recovery toward a return to work. The role blends clinical insight with analytics and collaboration with sponsors, providers and internal teams.

Fully bilingual (French/English) and adaptable to a remote work arrangement, you will manage claims, assess barriers, and communicate decisions. Salary ranges CAD 52,650–87,750 per year, with benefits and incentives.

Qualifications

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Responsibilities

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
• Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.
• Assessing claims based on contractual, medical, and vocational barriers.
• Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners to drive cases to a successful return to work or job resolution ready.
• Writing letters to communicate pertinent benefit related information based on analytical reasoning.
• Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions.

Skills

Bilingual (FR/EN)

Excellent communication

Organizational skills

Customer service

Education

Healthcare degree

Job description

Manulife in Canada seeks a Bilingual Disability Case Analyst/Case Manager to support plan members through illness, injury and recovery toward a return to work. The role blends clinical insight with analytics and collaboration with sponsors, providers and internal teams.

Fully bilingual (French/English) and adaptable to a remote work arrangement, you will manage claims, assess barriers, and communicate decisions. Salary ranges CAD 52,650–87,750 per year, with benefits and incentives.