Bilingual Disability Case Manager: Return-to-Work Specialist

People Corporation; Ottawa; Hybrid; CAD 60,000 - 67,000; Full time

Benefits offered by this job

Extended health care

Dental benefits

Retirement savings plan with company-

Wellness offerings

Mental Health programs

Job summary

People Corporation in Ottawa, Burlington, or Winnipeg seeks a bilingual Disability Case Manager to process short-term disability claims and support clients, members, and insurers. The role requires fluency in French and English and a health-related degree with disability management experience.

You will review claims, develop case plans, coordinate care, and liaise with Trustees and employers while maintaining confidentiality.

Qualifications

• Completion of a Bachelor’s degree or diploma in a health-related field or disability management.
• 3+ years experience in disability claims adjudication or case management.
• Full fluency in French and English.
• A high degree of confidentiality due to access to sensitive information.
• Strong judgement and critical thinking to meet deadlines.
• Accuracy and precision to detect errors before impact.
• Excellent communication with clients, members, or external contacts.
• Strong assessment and decision-making skills.
• Understanding of medical and mental health conditions and treatments.
• Ability to manage and resolve conflict.

Responsibilities

• Review disability claims to determine fitness for work and ongoing eligibility and entitlement to benefits based on medical documentation, functional abilities, job demands, and contractual provisions.
• In collaboration with the client and treatment providers, develop and implement case management plans focused on recovery and timely return to work.
• Conduct regular assessments to understand the client’s ongoing functional abilities, recovery, and treatment needs.
• Determine work-readiness and develop suitable RTW programs.
• Identify barriers impacting recovery or RTW and coordinate expedited health care or rehabilitation services.
• Manage cases until return to work or claim resolution.

Skills

Bilingual (French–English)

Disability claims adjudication

Communication skills

Judgement & critical thinking

Confidentiality

Conflict resolution

Education

Bachelor’s degree or diploma in health-related field or disability management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

People Corporation in Ottawa, Burlington, or Winnipeg seeks a bilingual Disability Case Manager to process short-term disability claims and support clients, members, and insurers. The role requires fluency in French and English and a health-related degree with disability management experience.

You will review claims, develop case plans, coordinate care, and liaise with Trustees and employers while maintaining confidentiality.