Senior Banking Customer Experience Specialist

Scotiabank; Area E (Thornhill); On-site; CAD 46,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Scotiabank’s Senior Customer Experience Associates are the face and heart of our branches, dedicated to helping customers achieve their financial goals through exceptional service and thoughtful conversations. You will triage and assist customers, identify simple sales opportunities, promote digital banking, and nurture lasting relationships, while working in a dynamic, target-driven team.

If you enjoy learning, coaching, and delivering a warm customer experience across channels, this role could

Qualifications

• Strong customer service skills
• Willing to assist in a friendly and efficient manner
• Flexibility to work a varied schedule
• Experience with simple sales and providing financial advice
• Promote and demonstrate digital/self-service banking options

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based environment and contribute to a team
• Promote digital banking options and assist customers with navigation

Skills

Customer service

Sales awareness

Communication skills

Financial advisory basics

Job description

Scotiabank’s Senior Customer Experience Associates are the face and heart of our branches, dedicated to helping customers achieve their financial goals through exceptional service and thoughtful conversations. You will triage and assist customers, identify simple sales opportunities, promote digital banking, and nurture lasting relationships, while working in a dynamic, target-driven team.

If you enjoy learning, coaching, and delivering a warm customer experience across channels, this role could