Event Operations Leader | AV & Client Experience

Hargrove, Inc.; Vancouver; On-site; CAD 60,000 - 70,000; Full time

Job summary

Encore in Vancouver, BC, is seeking an Operations Manager to lead floor activities for AV services in a hotel/convention center setting. You will supervise technicians, manage scheduling, and ensure equipment and services meet client and venue standards.

You will also drive cost control, forecast staffing needs, and mentor staff through training and development while maintaining high service levels. The role requires strong leadership and hospitality expertise.

Qualifications

• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience OR completion of Encore’s Accelerations Development Operations Program (ADOP).
• Experience leading workflow and team members.
• Working knowledge of audio-visual equipment in a live show environment
• Proficiency with the use of computer hardware
• Proficiency with computer software and programs, including the Internet and Microsoft Office
• Effective leadership abilities and customer satisfaction focus.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
• Ensures that daily equipment sheets are updated and properly completed.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.

Skills

Staff supervision

Customer service

Leadership

Workflow management

Hospitality experience

Education

High School Diploma

Bachelor’s degree preferred

Tools

AV equipment

Microsoft Office

Computer hardware

Job description

Encore in Vancouver, BC, is seeking an Operations Manager to lead floor activities for AV services in a hotel/convention center setting. You will supervise technicians, manage scheduling, and ensure equipment and services meet client and venue standards.

You will also drive cost control, forecast staffing needs, and mentor staff through training and development while maintaining high service levels. The role requires strong leadership and hospitality expertise.