Automotive Service Manager: Lead a High-Performance Team

The 401 Group; Eastern Ontario; Hybrid; CAD 60,000 - 100,000; Full time

Benefits offered by this job

On-site parking

Employee pricing on parts and service

Health & wellness benefits

Career growth opportunities

Job summary

The 401 Group is seeking a Service Manager to lead a high-performing service department in Cambridge, Ontario. You will manage technicians and advisors, drive profitability, and deliver a best-in-class customer experience across service and parts operations.

Key duties include policy implementation, staff development, warranty process oversight, and growing aftermarket sales. A strong leadership presence and deep automotive experience are required.

Qualifications

• 5+ years of experience in the automotive service industry.
• 2+ years of management experience in the automotive industry.
• Chrysler and/or domestic dealership experience is an asset.
• Excellent communication, interpersonal and time management skills.
• Ability to adapt to a changing environment and meet deadlines.
• Strong computer and leadership skills.
• Automotive Technician's License is an asset.
• Good communication skills and attention to detail.
• Must multitask and work under pressure.
• Must be flexible with work schedule.

Responsibilities

• Responsible for-profit management - analyze department financials to ensure profitability.
• Develop and maintain a culture of excellent customer service through training and coaching.
• Review and implement service centre policies to improve customer experience.
• Develop and implement long-term strategy to attract and retain customers.
• Order parts with company and OEM guidelines.
• Maintain knowledge of parts pricing procedures.
• Understand OEM and Aftersales warranty platforms and processes.
• Establish and maintain relationships with wholesale customers.
• Resolve customer and employee complaints professionally and effectively.
• Ensure Health and Safety compliance and other workplace policies.
• Oversee multiple service and parts departments and ensure proper staffing.
• Maintain inventory with appropriate days of supply and turnover.
• Grow external parts and accessories sales including wholesale accounts.
• Ensure policy compliance and clean merchandising of parts storage.
• Achieve the highest level of customer satisfaction.
• Report non-compliant issues to management.
• Manage cash receipts per company policy.
• Manage Reynolds system and ensure all parts orders are tracked.
• Perform physical inventory counts as required.
• Other duties as assigned by Management & Executive Team.

Skills

Communication

Time management

Leadership

Adaptability

Multitasking

Attention to detail

Flexibility

Computer skills

Education

Automotive Technician's License

Tools

Reynolds system

Job description

The 401 Group is seeking a Service Manager to lead a high-performing service department in Cambridge, Ontario. You will manage technicians and advisors, drive profitability, and deliver a best-in-class customer experience across service and parts operations.

Key duties include policy implementation, staff development, warranty process oversight, and growing aftermarket sales. A strong leadership presence and deep automotive experience are required.