Senior Apple & Mobile Device Tech - Bilingual IT Support

NTT Data Americas, Inc.; Mississauga; On-site; CAD 48,000 - 54,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Discount Perks

Job summary

NTT DATA is seeking a Mobile Device Management professional to join our team in Toronto, Ontario, Canada. The role focuses on deploying, supporting, and managing Apple devices and Windows workstations, with emphasis on MDM platforms and enterprise apps.

Responsibilities include troubleshooting, device health checks, and coordinating repairs while delivering high customer satisfaction. 2–4 years of relevant experience and a HS diploma required.

Qualifications

• Experience supporting Windows OS in an enterprise environment.
• Experience managing Apple devices via MDM platforms.
• Strong customer service and problem-solving skills.

Responsibilities

• Perform basic troubleshooting, deployment, and repair on desktops, notebooks, iPhones, iPads and printers.
• Configure, deploy, and support new Apple devices.
• Enroll and manage devices using MDM solutions (Intune, Jamf, Workspace ONE).
• Document incidents and resolutions in the ITSM system.

Skills

Windows OS troubleshooting

Apple device support

MDM administration

Customer service

Education

High School Diploma or equivalent

Undergraduate degree or some college coursework preferred

Tools

Microsoft Intune

Jamf

Workspace ONE

Job description

NTT DATA is seeking a Mobile Device Management professional to join our team in Toronto, Ontario, Canada. The role focuses on deploying, supporting, and managing Apple devices and Windows workstations, with emphasis on MDM platforms and enterprise apps.

Responsibilities include troubleshooting, device health checks, and coordinating repairs while delivering high customer satisfaction. 2–4 years of relevant experience and a HS diploma required.