Technical Support Specialist - Onsite

Creative Solutions Services, LLC; Vancouver; On-site; CAD 45,000 - 62,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Job summary

NTT DATA in Vancouver, British Columbia, seeks a Field Tech‑Mobile Support for a 12‑month onsite assignment. The role provides Apple and Windows support to employees, combining walk‑up, appointment, and remote assistance to ensure productive users.

Responsibilities include diagnosing and repairing devices, provisioning, device health checks, inventory management, coordinating repairs, and advising on security best practices.

Qualifications

• 2–4 years of relevant end‑user and desktop support experience.
• Strong knowledge of Windows operating system environments.
• Experience with Apple iOS/macOS devices and Microsoft 365 applications.
• A+ or equivalent hardware certifications preferred.

Responsibilities

• Provide walk‑up, appointment, and remote technical support for Apple and Windows devices.
• Diagnose, troubleshoot, repair, configure and maintain end‑user technology.
• Coordinate hardware repairs, warranty claims, and device replacements with vendors.
• Document incidents and resolutions in the ITSM platform.
• Maintain Tech Bar inventory and assist with device provisioning and lifecycle management.

Skills

Driver's license

Customer service

Windows OS

MacOS

MDM (Intune/Jamf/WKONE)

Hardware troubleshooting

Education

High School Diploma

Undergraduate degree preferred

Tools

Microsoft Intune

Jamf

Workspace ONE

Apple devices

Job description

Company Overview:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization.

We are currently seeking a Field Tech‑Mobile support to join our team in Vancouver, British Columbia (CA‑BC), Canada (CA). The position is ONSITE for 12 months with extensions possible. The pay rate is $39/hour .

• Must have a valid Canadian Driver's License
• Must have reliable personal transportation (Automobile)
• Must be able to obtain Restricted Area Id Card

Job Description:

Day to Day job Duties: (what this person will do on a daily/weekly basis)

The Tech Bar Support Specialist serves as the primary point of contact for employees seeking technical assistance with Apple and Windows devices. This role requires a high‑quality, customer‑focused support experience by providing walk‑up,appointment‑based, and remote technical support for desktops, laptops, tablets, and mobile devices. The specialist is responsible for diagnosing, troubleshooting, repairing, configuring, and maintaining end‑user technology while ensuring a seamless customer experience.

Working in a fast‑paced support environment, the Tech Bar Support Specialist manages hardware and software incidents, performs device provisioning and lifecycle management, and educates users on best practices and available technology solutions. The role requires strong technical expertise across the Apple and Microsoft ecosystems, excellent communication skills, and a commitment to delivering exceptional customer service.

This position plays a critical role in enhancing employee productivity by delivering timely, professional, and reliable technology support while promoting a positive and engaging end‑user experience consistent with a world‑class IT service organization.

Basic Qualifications:

• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on Desktops / Notebooks/ iPhones/ iMacs / Macbooks /iPads/
• Performs basic troubleshooting on local and network Printers
• Configure, deploy, and support new Apple devices

Assist end users with the following

• Apple ID and authentication issues
• iCloud‑related functionality (where applicable)
• iOS, iPadOS, and macOS troubleshooting
• Device backups and restores
• Device backups and restores
• Email, Microsoft 365, Teams, VPN, and corporate applications
• Wi‑Fi, Bluetooth, and network connectivity
• Enroll and manage devices using Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, or Workspace ONE.
• Perform device health checks, software updates, and hardware diagnostics.
• Coordinate hardware repairs, warranty claims, and device replacements with authorized vendors.
• Document incidents, requests, and resolutions in the IT Service Management (ITSM) platform.
• Escalate complex technical issues to Tier 2/3 support teams when necessary.
• Maintain Tech Bar inventory, including devices, accessories, loaners, and peripherals.
• Educate users on Apple device features, security best practices, and corporate policies.
• Deliver a high level of customer satisfaction through professional, timely, and friendly service.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Typically requires 2-4 years relevant experience.
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically fulfil general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.

Nice to Have

• ITIL or MS or APPLE Certifications

Must have requirements

• Must have a valid Canadian Driver's License
• Must have reliable personal transportation (Automobile)
• Must be able to obtain Restricted Area Id Card

Qualifications

• 5+ years of experience with end user support & desktop support.
• 5+ years of experience with MAC oS, Apple iOS Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands

Benefits

• This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

NTT DATA provides a reasonable range of compensation for Canada‑based positions. The starting pay range for this role is $39/hour . Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.