Bilingual Field Services Support

Tata Consultancy Services; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global IT services provider is seeking a candidate proficient in both French and English for a role focused on supporting desktop and laptop systems. The ideal candidate will have advanced knowledge in infrastructure projects, troubleshooting skills with remote management software, and familiarity with various ticketing tools. This position offers opportunities for growth and development within a diverse team environment.

Qualifications

• Ability to identify problems and deliver strategic solutions to clients.
• Effective collaboration and communication skills.
• Genuine interest in continuous learning and growth.

Responsibilities

• Provide End User Support for desktops and laptops.
• Assisting with troubleshooting issues using remote management.
• Testing, troubleshooting, and diagnosing computer error messages.

Skills

Proficiency in both French and English language

Advanced knowledge in infrastructure projects

Troubleshooting issues using remote management software

Familiarity with Microsoft Office 365

Understanding Mobile device management

Good knowledge of Windows/MAC OS

Proficient in Ticketing Tools

Strong analytical and problem resolution skills

Tools

LogMeIn

TeamViewer

ServiceNow

Remedy tool

Job description

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada.

Skills and Responsibilities:

• Proficiency in both French and English language
• Advanced knowledge in infrastructure projects, operations systems, and data analytics.
• Assisting with troubleshooting issues using remote management software (LogMeIn, TeamViewer).
• Testing, troubleshooting, and diagnosing computer error messages and failures.
• Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
• Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.
• Understanding of technology offerings and businesses supported.
• Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
• Genuine interest in continuous feedback, learning, and growth opportunities.
• Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
• Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.
• Escalate issues to next level support if needed.
• Work with the team and create Technical Knowledge Base article.
• Strong analytical and problem resolution skills.
• Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.
• Knowledge of Imaging PCs.
• Knowledge of Vendor Management.
• Knowledge of Commissioning & Decommissioning of assets.
• Installations, Moves, Adds, Changes (IMAC).
• Basic knowledge of installing software via SCCM / MECM, troubleshooting issue if installation fails and resolve them effectively in timely manner.
• Provide End User Support, to include configuration, build, placement, maintenance, and administration for the following types of equipment: desktops, laptops, Windows and Apple Tablets, Desktop and Network printers, iPhones.
• Assigning Security Group in AD for the new / existing users, Creating / Managing Email Distribution Lists, Exchange Server Admin Knowledge, Handling Onboarding / Offboarding requests in AD

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.