Global Desktop Support Engineer - Windows & ITSM

Tata Consultancy Services; Montreal (administrative region); On-site; CAD 60,000 - 80,000; Full time

Job summary

Tata Consultancy Services in Montreal is seeking an IT support specialist with strong English and French fluency. The role covers desktop administration, imaging, SCCM, OSD/MDT, software distribution and inventory management.

Candidates should have experience with ServiceNow ITSM, MS Office, remote support, mobility, antivirus and vulnerability management, plus global device management across iOS, Windows and Android platforms.

Qualifications

• Proficiency in English and French is required.
• Desktop administration experience.
• Field Services support experience.
• Imaging procedures knowledge.
• Windows 10 and 11 administration.
• Experience with SCCM components, OSD/MDT, software distribution and inventories.
• Experience with ServiceNow ITSM and MS Office.
• Experience in remote support, mobility, antivirus and engineering services.
• Experience in vulnerability management.
• Experience managing iOS, Windows and Android devices in a global environment.
• Keen attention to detail, action-oriented and results-driven.
• Excellent interpersonal and written communication skills.
• Able to prioritize and execute tasks in a fast-paced environment.

Skills

English & French

Communication

Prioritization

Analytical thinking

Problem-solving

Self-motivation

Flexibility

Tools

SCCM

OSD/MDT

Software Distribution

Hardware Inventories

ServiceNow ITSM

MS Office

Imaging

Remote Support

Job description

Tata Consultancy Services in Montreal is seeking an IT support specialist with strong English and French fluency. The role covers desktop administration, imaging, SCCM, OSD/MDT, software distribution and inventory management.

Candidates should have experience with ServiceNow ITSM, MS Office, remote support, mobility, antivirus and vulnerability management, plus global device management across iOS, Windows and Android platforms.