Senior Analyst, Collections Analytics

Tangerine Bank; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading direct bank in Canada is seeking a Senior Analyst, Collections Analytics to support risk operations oversight. This role involves developing and maintaining dashboards, providing data access via SQL, SAS, and Python, as well as enhancing collections performance through operational insights. The ideal candidate has a university degree with a focus on business, analytics, or statistics, and at least 6 months of analytics experience. Join a diverse team committed to innovation and client service.

Benefits

Access to online and in-person courses

Workspace flexibility

Total wellbeing investment through benefits

Qualifications

• 6 months to 1 year of experience working with data analytics.
• Knowledge of Credit Risk and Collections strategy is an asset.
• Strong technical solution management experience and skills.

Responsibilities

• Develop and maintain the monthly Collections Dashboard for senior management.
• Provide key access to data via SQL/SAS/Python.
• Assist in providing operational insights to improve collections performance.

Skills

Data analytics

SQL

SAS

Python

Tableau

Education

University Degree in Economics, Finance, Accounting or Statistics

Job description

Title: Senior Analyst, Collections Analytics

Requisition ID: 240095

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award‑winning client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

As the Senior Analyst, you will support the Senior Manager, Risk Operations Oversight and Performance and the overall Clients Solutions Team in identifying, analyzing and summarizing critical risk and collections information across Tangerine and the bank’s Enterprise Data Warehouse (EDW).

Is this role right for you? In this role, you will:

• Develop and maintain the monthly Collections Dashboard for review by senior management.
• Develop and maintain the weekly/monthly advisors scorecard for review of Collections operations teams and senior management.
• Provide key access to data via SQL/SAS/Python and other data retrieval techniques.
• Identify data sources, and develop process required for the preparation of standard reports.
• Assist in providing operational insights to improve collections performance. Analysis will encompass portfolio reporting and monitoring, operational strategy performance assessment, as well as Advisors KPIs.
• Support for strategy, product and analysis teams as required.
• Support the development and implementation of credit risk and collections plans and provide insight to the management team through ad hoc requests, projects and initiatives.
• Cross‑train and share credit risk and collections knowledge with team members to foster a strong risk discipline environment across Tangerine.
• Act as the liaison between Clients Solutions, GRM and Collections teams in relation to Risk and Collections reporting and Dashboard production to ensure consistency across the bank.
• Represent Tangerine on special projects, working with other departments to contribute to the success of the Clients Solutions Team. Automate the manual processes wherever possible.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• University Degree with a business, analytical, mathematical or statistical focus (Economics, Finance, Accounting or Statistics)
• Minimum of 6 months to 1 year of experience working with data analytics
• Knowledge of Credit Risk and Collections strategy is an asset
• Strong technical solution management experience and skills
• Strong analytical skills including SQL/SAS/Python
• Strong skills in reporting tools such as Tableau

What’s in it for you?

• You will be part of a diverse and inclusive team of client‑focused go‑getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in‑person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un‑complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.