Senior Account Manager — Revenue Owner for MM/Enterprise

Big Internet Seller Services Inc; Ottawa; Remote; CAD 128,000 - 184,000; Full time

Benefits offered by this job

100% medical, dental, vision coverage

16 weeks parental leave

Unlimited PTO

Remote work stipend

Wellness stipend

Professional development budget

Job summary

Customer.io is seeking an Account Manager to lead a portfolio of mid-market and enterprise clients in North America. This revenue-owner role focuses on renewals, expansions, and building trusted relationships to drive growth and retention.

You will forecast pipelines, articulate ROI, and collaborate with Customer Success and Sales to close complex deals while maintaining strong CRM hygiene and data-driven processes.

Qualifications

• 3+ years in Account Management, Sales, or a related SaaS role with revenue ownership.
• Experience managing multi-million ARR in mid-market to enterprise segments.
• Strong ability to forecast, build dashboards, and manage a CRM data set.
• Excellent communication with both technical and non-technical stakeholders.

Responsibilities

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation.
• Drive growth by helping customers adopt Customer.io strategically, identifying new use cases and articulating ROI.
• Forecast renewal and expansion pipeline with a clear, repeatable methodology and maintain CRM hygiene.
• Develop proactive pipeline and multi-threaded relationships, acting as a commercial advisor across the org.
• Collaborate with Customer Success and Sales on health, expansion deals, and negotiations with cross-functional teams.

Job description

Customer.io is seeking an Account Manager to lead a portfolio of mid-market and enterprise clients in North America. This revenue-owner role focuses on renewals, expansions, and building trusted relationships to drive growth and retention.

You will forecast pipelines, articulate ROI, and collaborate with Customer Success and Sales to close complex deals while maintaining strong CRM hygiene and data-driven processes.