Enterprise Account Manager (Strategic Renewals)

Flosum; Canada; In loco; CAD 100.000 - 160.000; Tempo pieno

Descrizione del lavoro

Flosum is seeking a seasoned Enterprise Account Manager in Canada to own a strategic book of business, focusing on renewals and growth. You will engage CIOs, CTOs, and VP-level executives to defend revenue and drive expansion across Salesforce and cloud-native products.

You will act decisively to spot risk, craft save plans, and negotiate multi-year terms while maintaining a rigorous renewal forecast in Salesforce. Proven ARR leadership is essential.

Competenze

• 7+ years in enterprise account management or renewals in a B2B software environment.
• Proven track record saving at-risk renewals by engaging at executive level.
• Experience selling complex IT solutions (DevOps, data protection, security, or platforms).
• Strong written and verbal communication with CIO-level stakeholders.
• Ability to manage a multi-million dollar ARR with large accounts.

Mansioni

• Own renewals across your book and protect recurring revenue.
• Engage executives beyond the champion to save at-risk accounts.
• Move customers to cloud-native platforms with a solid business case.
• Maintain accurate forecasts and a clean renewal pipeline in Salesforce.
• Identify expansion opportunities and collaborate with the sales team.

Conoscenze

Enterprise account management

Renewals management

Executive engagement

Forecasting & pipeline

Sales negotiation

IT solutions selling

CIO/CTO communication

Strumenti

Salesforce

Descrizione del lavoro

• You will own a book of enterprise accounts and one number: retained revenue. You decide which accounts need you most this week, and you go there. This is a commercial role. You will spend your time with executives, not running support tickets
• Own renewals across your book, from strategic accounts to smaller ones, and protect every dollar of recurring revenue
• Build relationships with the executives who decide: CIOs, CTOs, VPs of Engineering, and heads of Salesforce platforms. Reach past your champion when the account needs it
• Turn red accounts green. Spot risk early, build a save plan, and run it with urgency
• Move customers from our Salesforce-native products to our cloud-native platform, and make the business case for why it matters to them
• Defend your accounts against competitors, in-house builds, and new enterprise architectures
• Pull the right people in. Hold product, support, engineering, and customer success accountable for what your customers need
• Find expansion opportunities and hand them to our sales team with a clear plan
• Run your book with discipline: accurate forecasts, clean renewal pipeline in Salesforce, no surprises
• You will work with customers at the moment they move to the cloud. Few account managers get to shape a transition this large
• Our products sit in the path of AI adoption. Every company deploying AI agents on Salesforce needs to test, release, and protect them safely
• You will have real ownership, direct access to leadership, and the room to build how account management works here

7+ years in enterprise account management, renewals, or customer-facing sales at a B2B software companyYou know how NRR and GRR are calculated and how your work moves themExperience in the Salesforce ecosystem is a strong plusA track record of saving at-risk renewals by going to the executive level, with the numbers to prove itCommercial intensity. You negotiate well, you push for multi-year terms, and you are comfortable with hard conversations about price and valueYou have sold or renewed complex IT solutions: DevOps, data protection, security, infrastructure, or developer platforms. Technical buyers trust youClear, concise writing and speaking. You can brief a CIO in five minutesYou have carried a significant book of business (ideally $5M+ in annual recurring revenue) with individual accounts above $250K