Strategic Account Manager — Growth & Renewal (SaaS)

Ziff Davis, Inc.; Ottawa; On-site; CAD 105,000 - 129,000; Full time

Job summary

Campaigner, part of Moz group and Ziff Davis company, seeks an Account Manager to own client relationships, drive retention and growth, and translate client goals into product and service alignment. Focus on renewals, upsell, and cross-sell while mitigating risk across an account base.

The ideal candidate will communicate effectively across departments and with executive contacts, delivering strategic guidance and ensuring ROI for campaigns and services.

Qualifications

• BS or BA degree required.
• 2-3 years in Account Management, Customer Success, Sales and/or Business Development.
• Knowledge of web-based software as a service (SaaS)
• Experience developing relationships and providing strategic advice and direction to Director and Executive-level contacts.
• Ability to understand the client’s business and what drives decision making.
• Excellent communication skills; building quick rapport over phone, email and presentation.
• Exceptional time management and organization; ability to manage competing priorities.
• Proven negotiation skills and ability to overcome objections.
• Experience in email or digital marketing a plus
• Motivated with a passion to succeed, while also helping clients, team members and the overall company.
• Alignment with our company's values: Ownership, Delivering Results, Empathy

Responsibilities

• Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction, growth and high renewal rates.
• Ask and understand clients' key business goals and objectives and ensure delivery against these goals.
• Effectively manage contract renewals and re-negotiations.
• Grow account revenue through up-sell and cross-sell efforts; have a working knowledge of sister brands to assist in these efforts.
• Actively monitor and mitigate risk among account base.
• Identify key contacts, decision makers, and executives for each account and maintain regular, consistent communication in a proactive capacity.
• Develop a deep understanding of Campaigner product and ensure that accounts are utilizing all the appropriate features in the software.
• Stay up to date with email marketing changes and product developments, communicating these to clients addressing the impact and providing recommendations.
• Effectively work alongside other departments - including sales, finance, product, and support - to ensure an exceptional customer experience.
• Accountable for identifying client issues, proposing solutions and escalating to the appropriate person to the point of resolution
• Share knowledge, tools, and techniques within the team and be a resource to junior members.

Skills

Account Management

Customer Success

Sales

Business Development

SaaS knowledge

Education

BS or BA degree

Job description

Campaigner, part of Moz group and Ziff Davis company, seeks an Account Manager to own client relationships, drive retention and growth, and translate client goals into product and service alignment. Focus on renewals, upsell, and cross-sell while mitigating risk across an account base.

The ideal candidate will communicate effectively across departments and with executive contacts, delivering strategic guidance and ensuring ROI for campaigns and services.