Senior Account Growth Manager - Remote Canada

Samdesk; Toronto; On-site; CAD 95,000 - 125,000; Full time

Benefits offered by this job

Health benefits package

Employee stock option plan

Job summary

samdesk is seeking an Account Manager to own the ongoing success and growth of a portfolio of customer accounts. You will be the primary contact after onboarding, responsible for expanding revenue through upselling and cross-selling while maintaining strong relationships.

This is a remote role within Canada with regular onsite meetings with clients. You will map products to client needs, develop growth plans, and work with Sales and Solutions teams to close expansion deals.

Qualifications

• 5+ years of experience in account management, customer success, or a related client-facing role, ideally in B2B SaaS.
• Proven track record of growing revenue within existing accounts through upselling and cross-selling.
• Consultative, needs-based sales approach including scoping, pricing, and expanding deals.
• Strong communication and relationship-building skills, with the ability to engage stakeholders at all levels.
• Experience with CRM tools (HubSpot, Salesforce) and structured account planning.
• Ability to manage a varied portfolio of accounts and prioritize retention vs growth.

Responsibilities

• Build and execute account growth plans that identify upsell and cross-sell opportunities within each customer, tied to real business needs.
• Map samdesk's full product set against each customer's operations to uncover gaps the platform could fill.
• Proactively pitch expanded seats, new modules, and additional use cases as customer needs evolve.
• Partner with Sales and Solutions team members to scope, price, and close expansion opportunities.
• Maintain an accurate expansion pipeline and forecast upsell and cross-sell revenue in the CRM.
• Use usage data and account health signals to time expansion conversations for maximum relevance.
• Turn satisfied users into internal champions who advocate for wider adoption across other teams.

Skills

Account management

Customer success

SaaS sales

Upselling

Tools

HubSpot

Salesforce

Job description

samdesk is seeking an Account Manager to own the ongoing success and growth of a portfolio of customer accounts. You will be the primary contact after onboarding, responsible for expanding revenue through upselling and cross-selling while maintaining strong relationships.

This is a remote role within Canada with regular onsite meetings with clients. You will map products to client needs, develop growth plans, and work with Sales and Solutions teams to close expansion deals.