Security Console Operator - Minto Place (350 Slater) (Paladin Security Ltd)

Paladin Security; Ottawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

A security services company in Ottawa is seeking a Full-Time Security Console Operator who is responsible for taking calls for service and dispatching them to patrol guards. Candidates must have a valid security license in Ontario and a diploma in police foundations or law and security, or three years of prior security experience. Bilingualism is a strong asset, and the ability to work under pressure is essential. This position offers a competitive salary and benefits package, along with opportunities for professional development.

Benefits

Opportunities for training and professional development

Competitive salary and benefits package

Free uniforms

Security license reimbursement

Daily pay available

Additional perks

Qualifications

• Valid Security License for the province of Ontario.
• Valid First Aid/CPR - Level C certification.
• At least three years of prior security experience.

Responsibilities

• Answer and respond to calls at the console.
• Administer access passes to contractors and tenants.
• Keep accurate logs related to building systems.
• Monitor life safety and access control systems.

Skills

Bilingualism (English/French)

Strong verbal and written communication skills

Ability to work under pressure

Attention to detail

Interpersonal skills

Education

Diploma in Police Foundations or Law and Security

Job description

Overview

Position: Full-Time Security Console Operator
Site: Minto Place (350 Slater)
Hours: 2330-0730 - Monday - Thursday
Overtime Method: Overtime Method is ESA
Payrate: $19.77/hour

Job Posting Dates

Internal Posting: December 23, 2025
Internal Closing Date: December 29, 2025
External Closing Date: January 2, 2026

Benefits of joining Paladin

• Opportunities for training and professional development
• Competitive Salary and benefits package
• Free Uniforms
• Security License reimbursement
• Dry cleaning & hemming/tailoring allowance
• Work today, get paid today—dailypayavailable
• Additional perks!

Job Description

Shift Console Operators are also responsible for taking calls for service and dispatching them to Patrol Guards as needed. Patrol Guards on the same shift are responsible for communicating with each other and dividing responsibilities for the day.

Duties & Responsibilities

• Answer and respond to calls coming into Minto Place Console via various communication systems
• Administering access passes to contractors and tenants as needed
• Keeping accurate logs related to building, compliance, and life safety systems
• Reporting any deficiencies or damage to property while keeping adequate notes
• Monitoring life safety, access control, and building maintenance systems and anyone who comes into the building after hours
• Working in compliance with the Occupational Health and Safety Act (OHSA) regulations and Colliers; Health and Safety Policies and Program
• Assist with daily operations as needed/required or directed.
• Other duties as outlined by management

Mandatory Requirements

• Bilingualism (English/French) is considered an strong asset
• Valid Security License for the province of Ontario
• Valid First Aid/CPR - Level C certification (from a WSIB-approved vendor)
• Must have at least three (3) years of prior security experience OR hold a diploma in Police Foundations or Law and Security
• Must demonstrate a high degree of professionalism
• Must have strong verbal and written communication skills in both English and French
• Must be able to work in a fast-paced dynamic environment
• Must be able to handle stress and pressure and make a sound decision under duress
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team
• Must be able to work alone

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we are the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

This is a Full-Time position 3rd Shift.

Number of Openings for this position: 1