Security Concierge - Part Time

Westbow-Group-of-Companie; Edmonton; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Casual work environment

Growth opportunities

Investment matching

New home discounts

Job summary

Prokey Living, a division of Westbow Group, seeks a Security Concierge to be the first point of contact and to maintain a safe, welcoming environment for residents, visitors and contractors.

This role blends customer service with security; you will proactively patrol, respond to incidents, de-escalate tense situations, and support daily operations while keeping the premises safe and clean. Evening shifts 4:00 pm–12:00 am with some flexibility.

Qualifications

• Strong customer service skills and a commitment to providing a high level of service.
• Excellent verbal and written communication skills, remaining calm and professional in stressful situations.
• Strong problem-solving abilities including resolving disputes effectively.
• Ability to notice and document important details in security situations and daily operations.

Responsibilities

• Patrol premises and monitor for security risks.
• Respond to incidents and emergencies.
• Provide excellent customer service to tenants, visitors and contractors.
• De-escalate tense situations and ensure daily operations run smoothly.

Skills

Customer service

Communication skills

Problem solving

Observation & documentation

Tools

Microsoft Office 365

Job description

Prokey Living, a division of Westbow Group offers professional, dedicated, and efficient property management services. Based in Chilliwack, BC with locations throughout Western Canada, we manage dozens of residential and commercial properties. Our residents, and the owners of the communities we manage, count on us to treat the communities we manage like our own. We are a company that prides ourselves on living up to our core values:

• We are creative and innovative
• We have fun
• We act with integrity

About the role

As a Security Concierge, you’ll be the first point of contact and a key presence in creating a safe, welcoming, and professional environment for residents, visitors, and contractors. This dynamic role blends customer service with security, requiring you to proactively patrol the premises, respond to incidents and emergencies, and provide helpful support to everyone who walks through the door. You’ll be responsible for offering exceptional customer service to tenants, de-escalating tense situations, and ensuring daily operations run smoothly while maintaining a clean and safe work environment.

Hourly Rate:

$18.00/per hour.

Shift Schedule:

Weekday and Weekend evenings (4:00 pm to 12:00 am, with some flexibility to cover other shifts)

What you’re great at

• Strong customer service skills, with a positive attitude and a commitment to providing a high level of service.
• Excellent verbal and written communication skills, with the ability to remain calm and professional in stressful situations.
• Strong problem-solving skills, including the ability to handle conflict and resolve disputes effectively.
• Ability to notice and document important details in security situations, incidents, and day-to-day operations.

What we’re looking for

• Familiarity with security procedures and emergency protocols. Previous experience in security or safety roles is preferred.
• Proficient knowledge of Microsoft Office 365
• Must be able to stand, walk, or patrol the property for extended periods and handle physical tasks related to security duties (e.g., crowd control).
• Comfortable using basic technology, such as security systems, radio communication, and computers for report writing
• Previous experience in security, concierge, or customer service roles preferred.
• Ability to work flexible hours, including evenings, overnights, weekends, and holidays.

At Westbow our vision is to create a world where every person has the skills and opportunities to reach their greatest potential. We value our employees; we are creative and innovative, and we strive to build lasting value in all that we do. We offer a casual and flexible work environment, growth and development opportunities, investment matching and new home discounts.