Concierge Full-Time - Richmond

CMI Concierge & Security Inc.; Vancouver; On-site; CAD 39,000 - 46,000; Full time

Job summary

CMI Concierge & Security Inc. is hiring a full-time Concierge/Security Guard for shifts Thursday 2 pm–8 pm, and Friday to Sunday 8 am–8 pm in Richmond. The role combines concierge service, security oversight, and emergency coordination to protect residents and property.

The position requires a valid BC Security License, ability to lift 40 lbs, and strong communication skills. Join a team focused on safety, customer service, and professional growth.

Qualifications

• Valid BC Security License is mandatory.
• Ability to lift up to 40 lbs occasionally.
• Proficiency with mobile apps, email, and Microsoft Word.

Responsibilities

• Greet residents and visitors, handle inquiries and provide assistance.
• Maintain records and manage communications for residents.
• Serve as liaison between residents, management and tradespeople.
• Monitor security systems, conduct patrols, and respond to incidents.
• Enforce safety protocols and provide security escorts when needed.
• Coordinate emergency responses with authorities when required.

Skills

Customer-first attitude

Positive demeanor

Verbal & written communication

Training & mentoring

Organization & attention to detail

Tech proficiency (mobile, email, MS-WD

Job description

Are you looking for a workplace that values collaboration, growth, and support at every step of your career?

Welcome to CMI Concierge & Security, where we believe that our success starts with taking care of our greatest asset – our people. Here, you’ll find a dynamic team that encourages innovation and truly supports each other’s success. Join us and be part of an environment where you’re not just another employee – you’re a vital part of a winning team. Let’s grow together!

Position Summary

We are looking for a full-time concierge working Thursday 2 pm to 8 pm, Friday, Saturday and Sunday from 8 am to 8 pm.

The Concierge/Security Guard will act as the main liaison between property owners, residents, management, and tradespeople. In addition to handling concierge duties, this role ensures the security, safety, and overall well-being of the property. The position includes a mix of administrative tasks, customer service, security measures, and emergency response coordination.

Location: Richmond

Full-time Shifts: 42 hours per week on averaging agreement, 40 regular hours and 2 overtime hours.

Pay Rate: $18.50 per hour

Key Responsibilities

Administrative & Customer Service

• Greet residents and visitors, addressing inquiries and providing assistance.
• Assist with administrative duties such as maintaining records and managing communication.
• Serve as a point of contact for residents and manage requests in a professional and friendly manner.

Security & Safety

• Monitor security systems, conduct routine patrols, and respond to security incidents.
• Ensure safety protocols are followed for all individuals on the property.
• Handle access control and provide security escorts when necessary.

Emergency Response Coordination

• Respond quickly to emergencies, ensuring proper coordination with relevant authorities.
• Assist in the implementation of emergency plans and procedures, ensuring residents' safety.

Basic Qualifications

• Ability to lift up to 40 lbs. occasionally.
• Capable of climbing a ladder (up to 8 feet) and navigating building stairs.
• Physical endurance for standing, walking, sitting, and repetitive motions.
• Strong visual accuracy, hearing ability, and listening skills.
• Ability to complete 8-hour shifts with regular statutory breaks.
• Proficient in using mobile phones, mobile applications, email, and Microsoft Word.

Experience and Skills

• Excellent customer-first attitude with the ability to handle difficult situations.
• Positive, friendly, and professional demeanor.
• Strong verbal and written communication skills.
• Capable of training and mentoring staff from diverse backgrounds.
• Highly organized and attentive to detail.
• Valid BC Security License is mandatory.

Company Overview

At CMI Concierge & Security Inc., we deliver outstanding service to residential condominium communities throughout Greater Vancouver. Since 1997, we’ve proudly been the leading provider of building management, concierge, security, and cleaning services in the region, setting the standard for excellence in our industry.

We’re a team of passionate, dedicated professionals, committed to making a real difference in the lives of our clients. If you're driven by a desire to help others and excel in problem-solving, CMI Concierge & Security Inc. offers an exciting opportunity to be part of something special.

Ready to join a dynamic, customer-focused team? Attach your resume, and feel free to include a cover letter (optional). Please note, only shortlisted candidates will be contacted.

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