Head Concierge

CMI Concierge & Security Inc.; Vancouver; On-site; CAD 52,000 - 62,000; Full time

Benefits offered by this job

Extended health & dental after 6 meses

Job summary

CMI Concierge & Security Inc. seeks a Head Concierge to serve as the on-site representative for a residential building in Burquitlam. This leadership role requires confidence, sound judgment, and proactive management of operations, people, and resident expectations.

The position is not entry-level and demands proven background in similar roles. Applicants should be able to coordinate with residents, strata council, and service providers, while maintaining professional communication and safety

Qualifications

• Experience managing people and operations.
• Strong written communication with stakeholders.
• Knowledge of strata operations and building systems.
• Familiarity with safety and security protocols.
• Ability to work independently and make professional decisions.

Responsibilities

• Act as the on-site liaison to residents, strata council, and service providers.
• Oversee day-to-day building operations to maintain high service standards.
• Supervise on-site staff, including training, scheduling, and performance management.
• Support strata administration and enforce building policies and procedures.
• Monitor safety, security, and maintenance matters and coordinate with contractors.

Skills

Staff management

Professional communication

Conflict resolution

Independent worker

Customer service

Job description

Job Title: Head Concierge
Location: Burquitlam
Schedule: Monday to Friday morning shifts
Pay Rate: $25
Benefits:Extended health & dental after 6 months of employment

We are seeking a highly professional, presentable, and articulate individual to serve as the on-site representative for a residential building. This is a leadership-focused role that requires confidence, sound judgment, and the ability to proactively manage operations, people, and resident expectations.

This role is strictly for candidates with relevant, hands‑on experience. Applicants without demonstrated background in similar roles will not be considered.

Key Responsibilities

• Act as the primary on‑site liaison representing the building to residents, strata council, and service providers
• Proactively oversee day‑to‑day building operations to ensure high service standards
• Supervise on‑site staff, including training, scheduling, and performance management
• Support strata administration and consistently enforce building policies and procedures
• Monitor and respond to safety, security, and maintenance matters
• Coordinate with contractors and maintenance teams to address operational issues

Required Qualifications

• Demonstrated experience proactively overseeing staff, including training, coaching, and managing performance
• Strong background in professional communication with management and stakeholders, including:
  • Writing clear and effective emails
  • Reviewing and responding to inquiries in a timely and professional manner
• Solid understanding of strata operations, administration, and building systems
• Knowledge of safety and security protocols in a residential environment
• Excellent communication, leadership, and conflict‑resolution skills
• Ability to work independently, make decisions, and represent the building with professionalism at all times.

Important

This is not an entry‑level position. Candidates must be able to demonstrate prior experience managing people, coordinating operations, and communicating at a professional level with multiple stakeholders.

Police Information Check may be required for this position.

Company Overview

At CMI Concierge & Security Inc., we deliver outstanding service to residential condominium communities throughout Greater Vancouver. Since 1997, we’ve proudly been the leading provider of building management, concierge, security, and cleaning services in the region, setting the standard for excellence in our industry.

We’re a team of passionate, dedicated professionals, committed to making a real difference in the lives of our clients. If you're driven by a desire to help others and excel in problem‑solving, CMI Concierge & Security Inc. offers an exciting opportunity to be part of something special.

Ready to join a dynamic, customer‑focused team?

Monday to Friday 8 am - 4 pm

40 hours per week