Seasonal Retail Store Supervisor Lead Guest Experience

Alterra Mountain Company; The Blue Mountains; On-site; CAD 42,000 - 47,000; Full time

Benefits offered by this job

Free access to attractions

Meal discounts

Retail store discounts

Well-being resources

Employee events

Job summary

The Store Supervisor, Retail at Blue Mountain Resort is responsible for supporting the daily operations of the retail store while delivering exceptional guest experiences and driving sales. This role provides leadership to Sales Associates, ensuring high standards of customer service, merchandising, inventory control, and operational excellence.

Working closely with the Retail leadership team, the Store Supervisor helps foster a positive, engaged team culture while maintaining a well-organized

Qualifications

• Previous supervisory or retail leadership experience.
• Strong customer service and sales skills.
• Experience with cash handling, POS systems, inventory management.
• Flexible hours including weekends and holidays.
• Ability to coach and develop team members.

Responsibilities

• Lead and support day-to-day store operations and guest service.
• Coach and recognize Sales Associates to meet goals.
• Oversee cash handling, transactions, merchandising, and inventory.
• Be primary escalation point for guest questions and concerns.
• Support onboarding, training, scheduling, and performance management.
• Ensure visual merchandising and store standards.
• Monitor labor, expenses, and resources to meet budget.
• Maintain safe, organized work environment and policy compliance.
• Foster positive team culture through communication and collaboration.
• Support recruitment and onboarding of frontline staff.

Skills

Customer service

Sales

Leadership

Communication

Coaching

Problem-solving

Tools

POS systems

Microsoft Office

Job description

The Store Supervisor, Retail at Blue Mountain Resort is responsible for supporting the daily operations of the retail store while delivering exceptional guest experiences and driving sales. This role provides leadership to Sales Associates, ensuring high standards of customer service, merchandising, inventory control, and operational excellence.

Working closely with the Retail leadership team, the Store Supervisor helps foster a positive, engaged team culture while maintaining a well-organized