Guest Services & Rentals Leader

Blue Mountain Resort; The Blue Mountains; On-site; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Free access to Blue Mountain amenities

Discounts at resort restaurants

Well-being resources

Summer employee events

Job summary

Blue Mountain Resort in Ontario is seeking a hands-on Supervisor, Guest Services & Rentals to lead daily operations, coach frontline staff, and ensure guests receive outstanding service.

You will manage guest transactions, rentals and ticketing, resolve issues, and foster teamwork, safety, and a fun, guest-centered environment across all locations.

This full-time role requires weekend shifts and a proactive mindset.

Qualifications

• Previous supervisory, training, coaching and performance management experience.
• Excellent customer service, interpersonal and communication skills.
• Experience with handling money.
• Excellent service recovery and conflict resolution skills.
• Computer skill required.
• Ability to monitor and impact the bigger picture and bottom line through strategizing to improve existing systems and sales procedures with a proactive mindset.
• This role is being posted to fill a vacancy.

Responsibilities

• Lead, coach, and support Guest Services & Rentals team to deliver exceptional guest experiences.
• Oversee daily operation of Guest Services and Rental locations.
• Provide ongoing performance management through training, coaching, recognition, and development to support employee growth and departmental success.
• Manage guest transactions for tickets, season passes, lessons, attractions, and rental equipment.
• Act as the primary escalation point for guest concerns, resolving issues professionally and efficiently.
• Ensure all rental procedures are followed, including waiver completion, equipment issuance, DIN settings, inventory controls, and risk management requirements.
• Monitor labour, expenses, inventory, equipment, and operational resources to support budget targets and business objectives.
• Maintain departmental standards, operational procedures, and communication channels while supporting the achievement of resort and departmental goals.
• Support employee onboarding, scheduling, payroll processes, and frontline staffing needs, including participation in recruitment and selection activities.
• Promote a safe, engaged, and productive work environment by delivering training, fostering teamwork, and ensuring compliance with all company policies and legislated requirements.

Skills

Customer service

Interpersonal skills

Communication skills

Conflict resolution

Money handling

Supervisory experience

Training and coaching

Computer skills

Strategic mindset

Job description

Blue Mountain Resort in Ontario is seeking a hands-on Supervisor, Guest Services & Rentals to lead daily operations, coach frontline staff, and ensure guests receive outstanding service.

You will manage guest transactions, rentals and ticketing, resolve issues, and foster teamwork, safety, and a fun, guest-centered environment across all locations.

This full-time role requires weekend shifts and a proactive mindset.