Seasonal Guest Services & Rentals Supervisor

Alterra Mountain Company; The Blue Mountains; On-site; CAD 28,000 - 40,000; Part time

Benefits offered by this job

Discounts on Blue Mountain attractions

Meal discounts across resort dining

Employee events and wellness resources

Family access to resort amenities

Job summary

Alterra Mountain Company is seeking a hands-on Supervisor, Guest Services & Rentals at Blue Mountain Resort. You will lead the Guest Services and Rentals team, ensuring a warm, efficient guest experience and smooth operations across ticketing, rentals, and activities.

You will coach frontline staff, manage transactions with accuracy, and drive service excellence in a seasonal environment on site in Ontario. This role emphasizes teamwork, safety, and proactive guest satisfaction.

Qualifications

• Experience in supervising or leading teams in guest services or rentals.
• Strong customer service and communication skills.
• Experience handling money and transactions.
• Proven ability to coach, develop, and manage frontline staff.

Responsibilities

• Lead and coach Guest Services & Rentals team to deliver exceptional guest experiences.
• Oversee daily operations of Guest Services and Rental locations with staffing and readiness.
• Provide performance management through training, coaching, and development.
• Manage guest transactions for tickets, rentals, lessons, and activities with cash control.

Skills

Supervisory experience

Coaching

Customer service

Cash handling

Computer skills

Strategic thinking

Tools

POS system

Inventory software

Job description

Alterra Mountain Company is seeking a hands-on Supervisor, Guest Services & Rentals at Blue Mountain Resort. You will lead the Guest Services and Rentals team, ensuring a warm, efficient guest experience and smooth operations across ticketing, rentals, and activities.

You will coach frontline staff, manage transactions with accuracy, and drive service excellence in a seasonal environment on site in Ontario. This role emphasizes teamwork, safety, and proactive guest satisfaction.