Seasonal Front Desk Guest Services Agent

Glacier House Resort; Revelstoke; On-site; CAD 25,000 - 28,000; Full time

Job summary

Glacier House Resort in Revelstoke, BC is hiring a Guest Services Agent for the Fall-Winter season, with potential extension. The role involves welcoming guests, answering questions, processing transactions at the front desk, and supporting daily operations at a cozy mountain lodge.

The position requires excellent communication, cash handling, and a friendly, proactive attitude to deliver memorable guest experiences. Shifts include evenings, weekends, and holidays.

Qualifications

• Friendly, outgoing, and approachable with a natural passion for guest service.
• Excellent verbal communication skills for engaging diverse guests.
• Strong basic math skills and experience handling cash and using POS systems.
• Ability to multi-task and stay organized in a fast-paced environment.
• Dependable team player who can problem-solve and maintain confidentiality.
• Criminal Record Check may be required by Glacier House policies.

Responsibilities

• Greet guests warmly and create a welcoming first impression.
• Provide top-tier guest service and enhance the Glacier House experience.
• Respond promptly to inquiries by phone, email, and in person.
• Address guest concerns and escalate to management when needed.
• Assist guests with wayfinding and share local activity information.
• Maintain knowledge of Glacier House offerings and daily operations.

Skills

Customer service

Communication

Multi-tasking

Team player

Attention to detail

Problem solving

Confidentiality

Tools

POS system

Job description

Glacier House Resort in Revelstoke, BC is hiring a Guest Services Agent for the Fall-Winter season, with potential extension. The role involves welcoming guests, answering questions, processing transactions at the front desk, and supporting daily operations at a cozy mountain lodge.

The position requires excellent communication, cash handling, and a friendly, proactive attitude to deliver memorable guest experiences. Shifts include evenings, weekends, and holidays.