Winter Front Desk Agent – Mountain Resort

Resorts of the Canadian Rockies; Fernie; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

RCR mountain pass

Reciprocal resort tickets

Discounted friends & family tickets

Staff discounts on food & beverage and

Employee events & recognition

Job summary

Resorts of the Canadian Rockies is hiring a Winter Seasonal Front Desk Agent at Fernie Alpine Resort. You will be the first contact for guests, handling check-ins, reservations, and inquiries to ensure a smooth stay.

Join a team passionate about mountain culture and guest satisfaction, with training provided. The role includes selling packages, collaborating with housekeeping and maintenance, and upholding safety procedures in a fast-paced environment.

Qualifications

• Physically fit and able to perform demanding work.
• Comfortable working at a desk for long periods.
• Experience in hotels and hospitality is an asset; training provided.
• Ability to work well independently and as part of a team.
• Strong commitment to safety and following procedures.

Responsibilities

• Complete hotel reservations, maintain bookings and enforce cancellation policies.
• Complete guest check-ins, modify reservations, and check-outs.
• Coordinate with maintenance and housekeeping to handle inquiries promptly.
• Sell lift tickets, ski/board repairs, lessons, dinners, spa appointments and other packages.
• Follow Resorts of the Canadian Rockies policies and procedures.
• Adhere to Safety Management Program procedures.
• Perform other reasonable tasks to ensure smooth operation.

Skills

Physically fit

Desk work friendly

Hotels hospitality exp

Team player

Safety minded

Job description

Resorts of the Canadian Rockies is hiring a Winter Seasonal Front Desk Agent at Fernie Alpine Resort. You will be the first contact for guests, handling check-ins, reservations, and inquiries to ensure a smooth stay.

Join a team passionate about mountain culture and guest satisfaction, with training provided. The role includes selling packages, collaborating with housekeeping and maintenance, and upholding safety procedures in a fast-paced environment.