Guest Services Agent - Fall Winter season (and possibly beyond)

Glacier House Resort; Revelstoke; On-site; CAD 25,000 - 28,000; Full time

Job summary

Glacier House Resort in Revelstoke, BC is hiring a Guest Services Agent for the Fall-Winter season, with potential extension. The role involves welcoming guests, answering questions, processing transactions at the front desk, and supporting daily operations at a cozy mountain lodge.

The position requires excellent communication, cash handling, and a friendly, proactive attitude to deliver memorable guest experiences. Shifts include evenings, weekends, and holidays.

Qualifications

• Friendly, outgoing, and approachable with a natural passion for guest service.
• Excellent verbal communication skills for engaging diverse guests.
• Strong basic math skills and experience handling cash and using POS systems.
• Ability to multi-task and stay organized in a fast-paced environment.
• Dependable team player who can problem-solve and maintain confidentiality.
• Criminal Record Check may be required by Glacier House policies.

Responsibilities

• Greet guests warmly and create a welcoming first impression.
• Provide top-tier guest service and enhance the Glacier House experience.
• Respond promptly to inquiries by phone, email, and in person.
• Address guest concerns and escalate to management when needed.
• Assist guests with wayfinding and share local activity information.
• Maintain knowledge of Glacier House offerings and daily operations.

Skills

Customer service

Communication

Multi-tasking

Team player

Attention to detail

Problem solving

Confidentiality

Tools

POS system

Job description

Guest Services Agent - Fall Winter season (and possibly beyond)
Revelstoke, BC Front Desk Full-time or part-time Sep 01, 2026 Hourly: $18 - $20

About us:

Nestled in the scenic mountains of British Columbia, Glacier House welcomes adventurers who are looking for a cozy place to relax once the day is done. With world-class trails and all-season activities at our doorstep, it is the perfect place to stay, play and work! We pride ourselves on delivering warm, personalized service in a relaxed atmosphere. Our small team works closely together to create memorable guest experiences and a welcoming home away from home.

About the Role

As a Guest Services Agent, you will be the face of Glacier House — welcoming guests, answering questions, providing support, and ensuring every guest leaves with a smile. Your positive attitude and commitment to excellence will help set the tone for an extraordinary guest experience and establish long term relationships to create repeat visits. This posting is for the Fall-Winter Season, with the opportunity to begin work immediately. The position could become a more permanent role if its the right fit!

Our Values

At Glacier House our team lives and breathes these core values:

• Excellence: You are committed to providing outstanding service in every interaction.
• Ownership: You take initiative and pride in making every guest experience exceptional.
• Agility: You adapt quickly to change and thrive in a fast-paced environment.
• Service: You anticipate needs and go above and beyond for guests and your teammates.
• Care: You bring genuine warmth and hospitality to everything you do.

If these values sound like you, we’d love to have you join our team!

Key Responsibilities

Guest Experience

Greet guests warmly, creating a welcoming and professional first impression.

Provide top-tier guest service, enhancing the Glacier House experience.

Respond promptly to guest inquiries by phone, email, and in-person.

Proactively address guest concerns, escalating to management when needed.

Support guests with wayfinding and offer information about local experiences, policies, and services.

Act as a brand ambassador, ensuring every guest feels valued and cared for.

Maintain thorough knowledge of all Glacier House offerings and daily operations.

Process payments and resort transactions efficiently and accurately using a Point of Sale (POS) system.

Reconcile tills and complete opening and closing cash handling duties.

Maintain and organize guest services documents, tracking sheets, and filing systems.

Ensure the front desk and surrounding areas are clean, organized, and inviting.

Collaborate with other departments and maintain strong relationships with tour operators and external partners.

Support the guest services team with daily operations, including cleaning, organizing, and preparing for the next day’s activities.

Additional duties as assigned

Qualifications

Friendly, outgoing, and approachable with a natural passion for guest service.

Excellent verbal communication skills with the ability to engage diverse groups, including families, children, and international visitors.

Strong basic math skills and experience handling cash and using POS systems.

Ability to multi-task and stay organized in a fast-paced environment.

A dependable team player who can problem-solve effectively and maintain confidentiality.

Customer service, retail, admissions, and cash handling experience are assets — but if you bring a great attitude and strong basic skills, we are happy to train!

Must be willing to complete a Criminal Record Check in accordance with Glacier House’s policies.

Work Conditions

Must be available to work a variety of shifts, including evenings, weekends, and holidays.

Ability to stand for extended periods and occasionally lift and carry up to 20 lbs.

May require the use of step ladders or step stools during certain tasks.

Join Us:

At Glacier House, every day is an opportunity to create unforgettable experiences for guests and colleagues alike.