Guest Experience Specialist — Mountain Resort

Canadian Rocky Mountain Resorts Ltd; Banff; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Subsidized meals on shift

Complimentary stays at sister lodges

Staff rates at CRMR properties

Employee Benefits Program

Discount on food and beverages

Staff events and recognition

Growth opportunities

Access to staff fitness facilities

Annual wage and performance review

Job summary

Canadian Rocky Mountain Resorts (CRMR) is hiring a Guest Services Agent to greet guests, manage check-in/out, and coordinate reservations and inquiries. You will work with the Front Office team to resolve issues, provide local information, and assist with tours and dining bookings.

The role emphasizes exceptional hospitality, professional appearance, and the ability to handle emergencies calmly in a mountain lodge setting.

Qualifications

• Excellent interpersonal and communication skills.
• Previous hotel front desk experience is preferred.
• Ability to multitask in a fast-paced environment.
• Comfortable dealing with guests and guest requests.
• Capable of emergency procedures when required.

Responsibilities

• Welcome guests to the Lodge and ensure efficient check-in.
• Handle guest requests or inquiries to maximize guest satisfaction.
• Address guest issues courteously with Front Office support.
• Maintain professional appearance at all times.
• Assist with emergency procedures when required.
• Assist with reservations inquiries and bookings.
• Provide accurate information about the Lodge and local area.
• Book tours and restaurant reservations for guests.
• Process payments and finalize daily cash-out reports.

Skills

Interpersonal skills

Customer service mindset

Organized & detail-oriented

Calm under pressure

Independent worker

Flexibility with hours

Tools

Opera PMS

Microsoft Office

Outlook

Job description

Canadian Rocky Mountain Resorts (CRMR) is hiring a Guest Services Agent to greet guests, manage check-in/out, and coordinate reservations and inquiries. You will work with the Front Office team to resolve issues, provide local information, and assist with tours and dining bookings.

The role emphasizes exceptional hospitality, professional appearance, and the ability to handle emergencies calmly in a mountain lodge setting.