Hotel Guest Services Associate – Winter Seasonal

Sutton Place; Revelstoke; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Rewards & Recognition

Discounted stays

Restaurant discounts

Lift ticket discounts

Employee events

Career advancement

Training program

EAP

Job summary

Sutton Place Hotels - Revelstoke is seeking a Guest Service Agent for the Winter Seasonal 2026/27. You will greet guests, register arrivals, manage reservations, handle inquiries, and collaborate with hotel departments to ensure a high-quality guest experience.

The role requires strong customer service experience and knowledge of Opera/Opera Cloud. You will contribute to a friendly, professional atmosphere and support guests from check-in to check-out, including resolving issues and maintaining

Qualifications

• High School Diploma, G.E.D. or equivalent.
• Experience in customer service.
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Exceptional conflict resolution, and objection handling skills.
• Able to respond quickly in a dynamic and changing environment.
• Able to build and maintain lasting relationships with other departments, key business partners, and guests.
• Able to effectively communicate both verbally and in writing.

Responsibilities

• Greet and communicate with guests in a professional manner.
• Register arriving guests and assign rooms.
• Make and modify reservations.
• Maintain an inventory of vacancies, reservations, and room assignments.
• Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints.
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
• Present statements of charges to departing guests and receive payment.
• Take over from the personnel on previous shifts, checking and accepting float and takings.
• Work closely and professionally with all hotel departments.
• Ensure public spaces are maintained and well presented.
• Perform all other duties as assigned or needed.

Skills

Customer service

Communication

Hospitality industry knowledge

Conflict resolution

Team collaboration

Verbal and written communication

Education

High School Diploma or equivalent

Tools

Opera/Opera Cloud

Job description

Sutton Place Hotels - Revelstoke is seeking a Guest Service Agent for the Winter Seasonal 2026/27. You will greet guests, register arrivals, manage reservations, handle inquiries, and collaborate with hotel departments to ensure a high-quality guest experience.

The role requires strong customer service experience and knowledge of Opera/Opera Cloud. You will contribute to a friendly, professional atmosphere and support guests from check-in to check-out, including resolving issues and maintaining