Seasonal Customer Experience Advocate

Indigobooksmusic; Coquitlam; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Accommodations available

Job summary

Indigo Canada is seeking a store associate to support daily operations, engage customers on the floor, manage inventory, stock shelves, and help merchandising to keep the store visually appealing.

This role requires a flexible schedule including evenings, weekends, holidays and early mornings. In Quebec, bilingual French/English is required. Indigo is committed to diversity and offers accommodations on request.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Bilingual (French/English) is required for all positions in Québec; other languages an asset
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Responsibilities

• Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Role model Indigo's High Performance Characteristics
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience
• Experience in specialty retail or a retail environment preferred but not required
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Skills

Customer service

Flexibility/Adaptability

Bilingual French/English

Job description

Indigo Canada is seeking a store associate to support daily operations, engage customers on the floor, manage inventory, stock shelves, and help merchandising to keep the store visually appealing.

This role requires a flexible schedule including evenings, weekends, holidays and early mornings. In Quebec, bilingual French/English is required. Indigo is committed to diversity and offers accommodations on request.