Seasonal Bookstore Experience Coordinator - Part-Time

Indigo-Books-; Burlington; On-site; CAD 20,000 - 28,000; Part time

Job summary

Indigo in Burlington, Canada is hiring a Seasonal Customer Experience Representative to support daily store operations and engage customers with genuine service. This part-time role offers flexibility to work evenings, weekends, and holidays and involves stocking, merchandising, and friendly checkout interactions.

You will help create a welcoming atmosphere, tell stories through our products, and connect with customers on the floor.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Responsibilities

• Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Role model Indigo’s High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Customer service

Adaptability

Flexibility

Communication

Mobility on sales floor

Lifting capacity

Job description

Indigo in Burlington, Canada is hiring a Seasonal Customer Experience Representative to support daily store operations and engage customers with genuine service. This part-time role offers flexibility to work evenings, weekends, and holidays and involves stocking, merchandising, and friendly checkout interactions.

You will help create a welcoming atmosphere, tell stories through our products, and connect with customers on the floor.