Seasonal Customer Experience Representative

Indigo-Books-; St. James Industrial; On-site; CAD 19,286 - 27,552; Part time

Job summary

Indigo is seeking a Seasonal Customer Experience Representative to support peak season in our stores. This role focuses on delivering a smooth, friendly customer journey during online order pickups and in-store interactions.

You’ll work overnight shifts on select dates, adapt to a fast-paced retail environment, and lift items up to 40 pounds with safe techniques. Bilingual English/French is a plus, especially for Quebec, and you will learn about new products.

Qualifications

• Overnight availability for select dates during peak season.
• Experience in specialty retail or a retail environment is preferred but not required.
• Adaptability, flexibility and willingness to learn all aspects of the store.
• Commitment to creating an exceptional employee and customer experience.
• Ability to lift medium to large items, up to 40 pounds, with proper safety techniques.

Responsibilities

• Ensure a smooth, efficient, and friendly experience for customers collecting online orders during peak season.
• Support in off hours work, including early morning and overnight shifts.
• Create a warm and welcoming environment in our stores.
• Add joy to our customers' lives and seek information on new products/promotions.
• Contribute to a health and safety conscious store culture and participate in ensuring safety of colleagues and customers.
• Share ideas with Leadership on improving the employee and customer experience.

Skills

Overnight availability

Bilingual (French/English)

Customer service

Adaptability

Team collaboration

Job description

Seasonal Customer Experience Representative

• Part-time
• Employee Type: Seasonal
• Full-Time/Part-Time: Full-Time

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifullydesigned lifestyle products, and the creative people who help make it all happen. We believein real books, living life fully and generously, being kind to each other and to the environment,and that stories — big and little — connect us. Indigo is our customer's happy place — for joyfulmoments of discovery and to connect with people who share their passion for reading, theirbelief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe inthe power of people and their stories. We aim to attract top talent, nurture the potential ofour employees, and create space for everyone to thrive. Our Guiding Principles are thefew key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

• Ensure a smooth, efficient, and friendly experience for customerscollecting online orders during peak season, while verifying the accuracy of order collection to supporta seamless customer experience
• Support in off hours work, both early morning and overnight
• Create a warm and welcoming environment in our stores
• Add joy to our customers'lives
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

• REQUIRED: Overnight availability for select dates September 27-16th; 5 am availability September to December
• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Indigo utilizes artificial intelligence (AI) tools to support various aspects of the hiring process, including screening and assessments. These tools assist our team but do not replace human decision-making. We are committed to using AI responsibly, fairly, and in compliance with Canadian employment and human rights laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, we embed Diversity, Equity, Inclusion, and Accessibility into the foundation of our values, through training, policy, and hiring practices, and continue to update our approach to reflect the evolving values and needs of communities across Canada. We welcome and encourage applicants of all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), 2SLGBTQIA+, and persons with disabilities. Accommodation is available upon request throughout the recruitment process. To request an accommodation, please contact Human Resources at [e-mail]

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [e-mail].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

Job Location