Seasonal Customer Experience Representative

Indigo Books & Music; St. James Industrial; On-site; CAD 20,664 - 34,440; Part time

Job summary

Indigo Books & Music in Canada seeks a Seasonal Customer Experience Representative to support online orders and in-store customer interactions during peak season. The role emphasizes friendly, efficient service and helping create a welcoming store atmosphere.

The successful candidate will work overnight/early shifts when needed, adapt to a busy retail environment, and share product information to enhance the customer experience across channels.

Qualifications

• Overnight availability for select dates during peak season.
• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability and willingness to learn all aspects of the store.
• Commitment to creating an exceptional employee and customer experience.

Responsibilities

• Ensure a smooth, efficient, and friendly experience for customers collecting online orders during peak season.
• Support in overnight and early morning hours as needed.
• Create a warm and welcoming environment in our stores.
• Contribute to the health and safety of staff and customers.
• Share information on new products, promotions, and programs.
• Provide continuous feedback to colleagues and Leadership Team.

Skills

Bilingual (French/English)

Job description

Seasonal Customer Experience Representative

• Part-time
• Employee Type: Seasonal
• Full-Time/Part-Time: Full-Time

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

• Ensure a smooth, efficient, and friendly experience for customers collecting online orders during peak season, while verifying the accuracy of order collection to support a seamless customer experience
• Support in off hours work, both early morning and overnight
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

REQUIRED

• Overnight availability for select dates September 27-16th; 5 am availability September to December
• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Indigo utilizes artificial intelligence (AI) tools to support various aspects of the hiring process, including screening and assessments. These tools assist our team but do not replace human decision-making. We are committed to using AI responsibly, fairly, and in compliance with Canadian employment and human rights laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, we embed Diversity, Equity, Inclusion, and Accessibility into the foundation of our values, through training, policy, and hiring practices, and continue to update our approach to reflect the evolving values and needs of communities across Canada. We welcome and encourage applicants of all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), 2SLGBTQIA+, and persons with disabilities. Accommodation is available upon request throughout the recruitment process. To request an accommodation, please contact Human Resources at [e-mail].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

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