Scheduling Coordinator

Mobile Eyes Optometry; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading company in eye care is seeking a motivated Scheduling Coordinator to manage appointments and patient information. This part-time role involves coordinating with care homes and patients to ensure efficient scheduling. Ideal candidates will have strong organizational and communication skills, with a focus on providing excellent customer service. The position offers flexibility, including remote work options and generous vacation benefits.

Benefits

Health Spending Account

Up to 5 days of paid sick leave

Flexible vacation scheduling

Employees can purchase prescription glasses at cost

All statutory holidays off

Company-wide office closure every last week in December

Up to 3 weeks of vacation

Qualifications

• 1 year of experience in customer service or administrative role.
• Ability to maintain confidentiality and safeguard computer systems.

Responsibilities

• Coordinate scheduling with care homes and patients.
• Manage referrals and input patient forms into the system.
• Answer phone calls and respond to emails.

Skills

Documentation

Organizational Skills

Interpersonal Skills

Communication Skills

Customer Service Skills

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

Outlook

Job description

Direct message the job poster from Mobile Eyes Optometry

At Mobile Eyes Optometry, our mission is to provide quality eye care and glasses to those who are not able to get into a traditional office setting. With our portable equipment, we are able to provide comprehensive eye exams and glasses to those who have mobility challenges and are not able to leave their home. We currently service over 60 different long term care homes throughout the Greater Vancouver area.

Mobile Eyes Optometry is made up of a small team of professionals. We provide on-the-job training and work in a relaxed atmosphere. We always strive to be the best we can be and constantly look for ways to improve. We are always open to employee ideas, feedback, and suggestions.

The Position

Mobile Eyes Optometry is seeking a highly motivated individual for the part-time position of Scheduling Coordinator (approximately 20-30 hours / week). As the Scheduling Coordinator, you will be responsible for the following :

• Coordinate with care homes, patients, and the Mobile Eyes Optometry team to schedule eye clinics and special visits
• Contact patients and family members to get approval for appointments and billing information
• Manage referrals that we send out to specialists, and referrals from other healthcare professionals to Mobile Eyes Optometry
• Input new patient forms into our electronic system and update patient information and medical records
• Answer phone calls and respond to emails

We'd love to hear from you if :

The ideal candidate for this position is self-motivated, detail oriented, hardworking, and open to learning with a good attitude. This position requires working with a team of professionals that have an interest in providing the best eye care to patients who would normally not be able to access otherwise. We'd also love to hear from you if :

• You have excellent documentation, organizational, interpersonal and communication skills
• You have good knowledge of Microsoft Office, Excel, and Outlook
• You are able to multi-task and prioritize work
• You are able to handle last minute changes to your work and are a good problem solver
• You have good customer service skills and are able to handle and communicate effectively with challenging clients
• You are able to work independently as part of a larger team
• You have the ability to maintain confidential information and strong attention to safeguard company computer systems while using them

Other Qualifications

• You have a bachelor's degree
• You have at least one year of experience in customer service and / or in an administrative role
• Prior experience working in a medical office is an asset but not required
• Flexible work schedule with the option to work remotely once a week
• Up to three weeks of vacation and flexible vacation scheduling
• All statutory holidays off and company-wide office closure every last week in December
• A health spending account
• Up to five days of paid sick leave
• Employees can purchase prescription glasses at cost
• A rewarding experience helping others get eye care who are not normally able to do so