Service/Scheduling Coordinator

Community Fire Prevention Ltd; Port Coquitlam; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a dynamic and growing team as a Scheduling Coordinator at a leading fire prevention company. This role offers you the chance to manage technician schedules, liaise with clients, and contribute to the company's growth in a collaborative environment. You'll thrive in a fast-paced setting, ensuring customer satisfaction through efficient scheduling and coordination. With a focus on career advancement and a supportive workplace culture, this opportunity is perfect for those looking to make a meaningful impact in the fire prevention industry.

Benefits

Competitive Salary

On-the-Job Training

Career Growth Opportunities

Family-Friendly Environment

Company Social Events

Extended Medical Benefits

Qualifications

• Experience in a similar scheduling or dispatch role is preferred.
• Strong analytical skills and a customer-centric approach are essential.

Responsibilities

• Coordinate technician schedules and manage client communications.
• Ensure all services are confirmed and scheduled efficiently.

Skills

Customer Service Skills

Critical Thinking

Time Management

Attention to Detail

Problem-Solving

Education

High School Diploma

Experience as Dispatcher or Scheduler

Tools

Scheduling Software

Job description

Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, Community Fire Prevention Ltd (an Onyx-Fire Family Company), is the place for you!

WHO ARE WE?

Onyx-Fire is a proud Canadian-based business operating across Eastern & Western Canada. We have provided 34 years of fire prevention services to a diverse range of valued clients. Our Western Canada division is rapidly expanding, assembling some of the best fire protection talent in BC (Community Fire Prevention, Pacific Coast Fire, and Vanco Fire Protection).

Community Fire Prevention Ltd (an Onyx-Fire Family Company) is a modern company with old-fashioned values. We pride ourselves on being (and remaining) a trusted leader within the local Fire Prevention industry. Our core focus is to provide 'next-level' service through innovative solutions and meaningful connections, guided by our core values: People First, Wow Every Customer, Everything is Possible, and Own it!

Interested in learning more about our team? Check out our Instagram page!

THE OPPORTUNITY:

We are seeking outgoing individuals with a passion for providing excellent customer service to join Onyx-Fire BC as a full-time Scheduling Coordinator! As a Scheduling Coordinator, you will liaise between Field Technicians and clients by coordinating the scheduling of our services. This role involves managing technician schedules and collaborating with internal teams to ensure successful job setups. It offers an exciting opportunity to contribute to our organization’s growth in a dynamic, collaborative environment.

Objectives & Responsibilities of the Scheduling Coordinator:

1. Communicate with clients regarding scheduling inspections, repairs, and services, including creating and sending notices and retrieving relevant information.
2. Ensure all services are confirmed and scheduled appropriately, with technicians assigned based on required stamps, technical level, and certification.
3. Optimize technician scheduling for efficiency and effectiveness.
4. Coordinate with the Warehouse Team for parts required for each work order.
5. Liaise with third-party contractors to ensure all parties are on site for successful work completion.
6. Provide technicians with necessary documentation to complete their scope of work.
7. Communicate key scheduling information to Technicians, such as check-in times and special requests.
8. Collaborate with the Service Team regarding re-scheduling incomplete work orders.
9. Work with Account Managers to meet customer scheduling needs.
10. Follow department guidelines and metrics to achieve company goals.
11. Adhere to and promote company values, policies, and safety protocols.
12. Perform additional coordination and administrative duties as needed.

OUR IDEAL CANDIDATE:

You are enthusiastic, optimistic, and seeking a growth-oriented career aligned with our core values. You excel in fast-paced environments, work well independently and in teams, and contribute to a respectful, inclusive, and flexible team environment.

The ideal candidate will have:

• Previous experience as a Dispatcher, Scheduler, or similar role.
• Excellent customer service skills.
• Critical thinking skills with a customer-centric approach to problem-solving and prioritization.
• Proficiency with various software systems.
• Strong attention to detail, strategic thinking, and analytical skills.
• Knowledge of the Fire Prevention Industry is an asset.
• Excellent time management and task prioritization skills.
• Resourcefulness and proactive problem-solving abilities.

Please note: Local candidates only. Hours are 8:00 am – 4:30 pm, Monday to Friday.

WHAT’S IN IT FOR YOU?

• Competitive salary with incentives.
• On-the-job training and company-paid education opportunities.
• Career growth and advancement.
• A supportive, energetic, family-friendly environment.
• Company social events (BBQs, sports, holidays).
• Benefits including extended medical, dental, life, AD&D, EAP, disability, and vision after three months.

INTERESTED IN THE NEXT STEP?

If this opportunity fits your interests, please submit your resume today.

Onyx Fire is proud to be an equal opportunity employer. For questions about accommodations or your unique abilities, contact [e-mail]. Only shortlisted candidates will be contacted.