Salesforce Platform Support

Pacer Group; Toronto; Hybrid; CAD 120,000 - 130,000; Full time

Job summary

Pacer Group in Toronto, ON is seeking a Salesforce Platform Support Analyst for a hybrid role (3 days/week). This full-time position offers CAD 120-130K per year within the BFSI domain, with on-call rotation and strong focus on platform reliability.

The role requires hands-on expertise in Salesforce Data Cloud, Loyalty/Marketing Cloud, Apex coding, APIs, and ITIL-aligned incident management. You will handle production incidents, RCA, and cross-functional coordination to resolve issues promptly.

Qualifications

• 4+ years of experience in application/production support, preferably in enterprise or banking environments.
• Strong hands-on Salesforce Data Cloud, Loyalty Cloud and Marketing Cloud experience with solid knowledge of platform architecture and functionality.
• Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
• Hands on experience in Apex coding.
• Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
• Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
• Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
• Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
• Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
• Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
• Willingness to provide hands-on production support, including rotational on-call support when required.

Skills

4+ years in production support

L3 production support

Incident management

Root cause analysis

ITIL awareness

Tools

Salesforce Data Cloud

Loyalty Cloud

Marketing Cloud

Apex coding

APIs

SQL

ServiceNow

Splunk

Dynatrace

Job description

Job Title: Salesforce Platform Support Analyst

Location: Toronto, ON

Work Arrangement: Hybrid (3 days/week)

Employment Type: Full-Time Emp.

Rate: CAD 120-130K/Year

Domain: BFSI

Skills:

• Strong hands-on experience in Salesforce Data cloud/ Loyalty cloud/Marketing cloud with solid technical knowledge of platform architecture and functionality.
• 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
• Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
• Hands on experience in Apex coding.
• Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
• Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
• Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
• Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
• Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
• Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
• Willingness to provide hands-on production support, including rotational on-call support when required.

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.