Salesforce Application Support Analyst

SPECTRAFORCE; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading IT consulting firm is seeking a Salesforce Accounts Receivable (AR) Business Systems Analyst in Toronto, Ontario. The role requires supporting operational needs and implementing new technologies related to AR operations. Candidates should have a Bachelor's degree in computer science or equivalent and 3+ years of Systems Analyst experience. Familiarity with Salesforce Lightning Platform is essential. This contract position offers the opportunity to work in a dynamic IT environment focused on efficiency and collaboration.

Qualifications

• Minimum of 3 years as a Systems Analyst focusing on system enhancements.
• Hands-on experience obtaining requirements from business users.
• Experience working in a fast-paced environment managing ambiguity.

Responsibilities

• Support operational needs including system bug triage and technical advisory.
• Create and maintain technical and process documentation.
• Facilitate partnerships with key stakeholders for process improvement.

Skills

Salesforce Lightning Platform

Systems analysis

Data analysis

Process modeling

SQL

Team collaboration

Education

Bachelor’s degree in computer science/engineering or information systems

Master’s degree in information technology or business administration

Tools

Salesforce CRM

Mulesoft

Oracle R12

Job description

Overview

Job Title: Salesforce Accounts Receivable (AR) Business Systems Analyst

Location: Toronto, ON (1-2 days in the office based on business need)

Responsibilities

• Support TFO operational needs including system bug triage, business process support, technical advisory, business requirements gathering, managing SOX controls, and system configuration for AR.
• Create and maintain technical and process documentation
• Support large company projects and other initiatives that impact AR Operations systems.
• Work closely with IT and other business units to execute new technology or functionality implementations.
• Facilitate and maintain partnerships with key system and business stakeholders
• Identify areas of improvement to increase process efficiencies and data integrity. Providing solutions in accordance with industry best practices and company policy.

Required Skills/Experience

• Bachelors’ degree in computer science/engineering or information systems discipline or equivalent
• At least 3 years of professional Systems Analyst experience, or focus in system enhancements and product or program management
• Familiarity with Salesforce Lightning Platform; specifically CRM, Service Cloud, and Marketing Cloud
• Proficient in systems analysis, specifically data analysis, process modeling, and systems design and implementation methodologies
• Knowledge in system implementations, with a strong interest in new technologies.
• Hands-on experience in obtaining requirements from business users and subject matter experts, reviewing business priorities, and/or analyzing options & risks
• Experience of working in a fast-paced environment, with the ability to manage ambiguity, and changing priorities while delivering excellent results. Specific focus on team collaboration and self organization using information systems
• Liaise effectively between lines of business and the development team, while working with a wide range of stakeholders
• Communicates in a clear, concise, and timely manner and operates effectively as a team player
• Functional understanding of SQL or other query language

Desired Skills/Experience

• Masters degree in information technology or business administration
• Knowledge of agile methodology and product development models.
• Understanding of Quote to Cash function (credit, billing, collections, bad debt, AR) as well as revenue accounting
• Cloud CRM and ERP experience preferred
• Preferred knowledge of other systems like Mulesoft, Oracle R12

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting