Salesforce Platform Specialist

Maarut Inc; Toronto; Presencial; CAD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Maarut Inc. is seeking a Salesforce-focused Production Support Engineer to join our Toronto team. You will handle L3 production incidents, troubleshoot complex data flows, and coordinate with stakeholders to drive fast resolutions.

Ideal candidates have hands-on experience with Salesforce Data Cloud, Loyalty Management, and Apex, and will participate in on-call rotations to support enterprise environments.

Formación

• Hands-on experience with Salesforce Data Cloud and Loyalty Management.
• 4+ years in application/production support in enterprise environments.
• Experience in L3 production support, incident management, RCA, and SLA compliance.
• Knowledge of Salesforce Data Cloud components (DMO, DLO, Data Spaces, ingestion, integrations).
• Experience with APIs, data integrations, SQL, and upstream/downstream issues.
• Familiarity with ServiceNow, Splunk, Dynatrace, ITIL incident/change management.

Responsabilidades

• Provide Level 3 production support and issue resolution within SLAs.
• Coordinate with stakeholders to resolve incidents.
• Participate in on-call rotation as needed.

Herramientas

Salesforce Data Cloud

Salesforce Loyalty Management

ServiceNow

Splunk

Dynatrace

Apex

Descripción del empleo

• Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality.
• 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
• Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
• Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
• Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
• Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
• Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
• Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
• Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
• Willingness to provide hands-on production support, including rotational on-call support when required.
• Data cloud development exp and Apex exp is required
• This is a support role, so basic development exp is required