Senior Platform Support Analyst with data cloud

Maarut; Toronto; On-site; CAD 90,000 - 130,000; Part time

Job summary

Maarut is seeking a Senior Platform Support Analyst with data cloud expertise in Toronto, Ontario. The role focuses on L3 production support, incident management, and RCA within enterprise-grade environments, including Salesforce Data Cloud and Loyalty Management.

Candidates should have 7–10 years of related experience, strong technical knowledge of platform architecture, APIs, data integrations, and monitoring tools such as Splunk and Dynatrace.

Qualifications

• 7–10 years of experience in application/production support.
• Strong hands-on experience with Salesforce Data Cloud and Loyalty Management.
• Experience in L3 production support, incident management, troubleshooting and RCA within SLAs.
• Knowledge of Salesforce Data Cloud components (DMO, DLO, Data Spaces, ingestion, integrations).
• Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream issues.

Responsibilities

• Provide L3 production support for Salesforce Data Cloud and Loyalty Management environments.
• Troubleshoot incidents, perform RCA, and resolve issues within defined SLAs.
• Coordinate with stakeholders during critical incidents, and drive resolution with minimal supervision.
• Utilize ServiceNow and monitoring tools (Splunk, Dynatrace) to detect and manage incidents.
• Possess basic development skills and willingness for on-call production support.

Skills

Salesforce Data Cloud

Salesforce Loyalty Management

L3 Production Support

Incident Management

Root Cause Analysis

Tools

ServiceNow

Splunk

Dynatrace

Job description

Senior Platform Support Analyst with data cloud

Job Information

Term Contract

Number of Positions 1

Work Experience 7-10 Years

City Toronto

State/Province Ontario

M4C

Job Description

• Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management, with solid technical knowledge of platform architecture and functionality.
  
• 4+ years of relevant experience in application/production support, preferably in enterprise or banking environments.
  
• Experience in L3 production support, incident management, troubleshooting, root cause analysis (RCA), and problem resolution within defined SLAs.
  
• Good understanding of Salesforce Data Cloud components, including DMO, DLO, Data Spaces, data ingestion, and integration flows.
  
• Knowledge of Salesforce Loyalty Management, including loyalty programs, points processing, earning/redemption rules, and related integrations.
  
• Experience troubleshooting APIs, data integrations, SQL queries, and upstream/downstream application issues.
  
• Familiarity with ServiceNow, monitoring tools (Splunk/Dynatrace), and ITIL-based incident and change management processes.
  
• Strong technical background, preferably with prior Salesforce development experience, combined with hands-on production support capabilities.
  
• Ability to independently manage critical incidents, coordinate with stakeholders, and drive issue resolution with minimal supervision.
  
• Willingness to provide hands-on production support, including rotational on-call support when required.
  
• Data cloud development exp and Apex exp is required
  
• This is a support role, so basic development exp is required