Senior Salesforce Developer with Service Cloud and Agentforce

LTM; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

Health Care Spending Account

Short-Term and Long-Term Disability Coverage

Life Insurance

Annual vacation and Paid Leaves

Maternity Leave Top-Up Pay

Job summary

LTM is seeking a Senior Salesforce Developer in Canada to bridge business needs with advanced AI solutions. Your role involves implementing Service Cloud and deploying Agentforce to improve customer interactions.

Applicants should have 6+ years of Salesforce Development experience, particularly in Service Cloud, and knowledge of AI tools. The position offers comprehensive medical plans with various benefits.

Qualifications

• 6+ years in Salesforce Development with 2+ years focused on Service Cloud.
• Expertise in Advanced Apex, integrations, and orchestration.
• Hands-on experience with Salesforce AI tools.

Responsibilities

• Implement Agentforce AI solutions.
• Coordinate client-facing operations onsite and offshore.

Skills

Salesforce Development

Advanced Apex

Asynchronous Integrations

Lightning Web Components

REST/SOAP APIs

Event-Driven Architecture

CI/CD pipelines

Salesforce AI tools

Education

Salesforce Certified Platform Developer II

Salesforce Certified Service Cloud Consultant

Salesforce Certified Data Cloud Consultant

Job description

Job Title: Senior Salesforce Developer Service Cloud Agentforce

Job Location: Canada, Mississauga, Ontario

Role Objective

As a Senior Developer you will bridge the gap between complex business requirements and cutting-edge AI technology. You will be responsible for the end-to-end implementation of Service Cloud and the strategic deployment of Agentforce to automate customer service workflows, enhance agent productivity and deliver autonomous AI interactions.

Key Responsibilities

• Agentforce AI Implementation
• Client Facing Onsite offshore coordination

Required Qualifications

• Experience 6 years in Salesforce Development with at least 2 years focused on Service Cloud
• Platform Mastery – Advanced Apex, Asynchronous Integrations, Lightning Web Components, and complex Flow orchestration
• AI Data Hands-on experience with Data Cloud DMOs, DLOs and Calculated Insights to provide the data foundation for Agentforce
• Integration Expert knowledge of REST/SOAP APIs and Event-Driven Architecture including Platform Events
• DevOps Experience with CI/CD pipelines (Copado, Gearset or Salesforce CLI) in an Agile environment
• AI Familiarity – Proven experience with Salesforce AI tools Einstein Bots, Prompt Builder or Agentforce

Certifications Preferred

• Salesforce Certified Platform Developer II
• Salesforce Certified Agentforce Specialist (High Preferred)
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Data Cloud Consultant

Benefits and Perks

• Comprehensive Medical Plan covering Medical, Dental, Vision
• Health Care Spending Account
• Short-Term and Long-Term Disability Coverage
• Life Insurance
• Annual vacation and other Paid Leaves
• Maternity Leave Top-Up Pay

The compensation range displayed in this posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location, job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation such as an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectionate or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Accessibility and Reasonable Accommodation

LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at [e-mail] so that arrangements can be made for the appropriate accommodations to be in place.