Salesforce Production Support Engineer

Lorven Technologies Inc.; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Lorven Technologies Inc. is looking for a Salesforce Production Support Engineer in Toronto, ON. The role involves providing production support for Client Technology and Global Investment Banking applications, ensuring stability, automation, and efficient release management.

The ideal candidate will have 7 to 12 years of experience in Application/Production Support, ideally within Capital Markets. Strong analytical and automation skills, along with a proactive mindset, are essential for success in this challenging environment.

Qualifications

• 7 to 12 years of experience in Application/Production Support.
• Prior experience in Capital Markets / Investment Banking strongly preferred.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Provide L2/L3 support for front-office users globally.
• Coordinate incident, problem, and change management processes.
• Maintain system reliability and perform capacity planning.

Skills

Production Support (L2/L3)

Scripting / Automation: Python

Monitoring & Stability mindset

Tools

Control-M

Jenkins

GitHub

Ansible

AWS

Docker

Kubernetes

Job description

Job Title: Salesforce Production Support Engineer

Location: Toronto, ON

Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities

• Provide L2/L3 production support for front‑office users across global platforms
• Manage incident, problem, and change (ITIL) processes
• Coordinate releases, bug fixes, and enhancements with internal teams and vendors
• Improve system reliability through monitoring and automation (DevOps/CI-CD)
• Perform capacity planning and disaster recovery coordination
• Maintain documentation, runbooks, and knowledge sharing
• Partner with business, technology, and compliance teams
• Participate in on‑call / weekend release rotation

Experience Required

7 to 12 years of experience in Application/Production Support

Prior experience in Capital Markets / Investment Banking platforms strongly preferred

Key Skills (Focused)

Primary Skills (Must Have)

• Production Support (L2/L3) in enterprise applications
• Scripting / Automation: Python (or similar)
• Monitoring & Stability mindset (proactive support, root cause analysis)

Secondary Skills (Good to Have)

• Scheduling Tools: Control‑M / Autosys
• DevOps / CI‑CD: Jenkins, GitHub, Ansible
• Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
• Knowledge of Salesforce / Capital Markets platforms

Profile Summary

• Strong analytical, communication, and stakeholder management skills
• Ability to operate in a fast‑paced, high‑pressure trading environment
• Proactive, detail‑oriented, and automation‑focused mindset