Salesforce Technical Architect

LTM; Calgary; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Plan

HSA

Disability Insurance

Life Insurance

Annual Leave

Maternity Top-Up

Job summary

LTIMindtree in Calgary, Alberta is seeking an experienced Salesforce Technical Architect to lead enterprise-scale Salesforce initiatives. You will own Service Cloud architecture, security models, governance, and future-state design across multiple business units.

The role requires 10+ years of Salesforce architecture and hands-on experience with Apex, LWC, and integration patterns, plus strong stakeholder management and solution design capabilities.

Qualifications

• 10+ years of Salesforce architecture and solution design experience.
• Strong stakeholder management and architecture governance experience.
• Experience leading Service Cloud architecture and omni-channel implementations.

Responsibilities

• Own Salesforce platform assessment and future-state architecture design.
• Lead Service Cloud architecture, case management strategy, Omni-Channel implementation, and Digital Engagement solutions.
• Design and govern Salesforce security architecture, including role hierarchy, sharing model, profiles, and permission strategies.
• Define platform governance, scalability, performance optimization, and best practices.
• Architect integrations and enterprise Salesforce solutions using Apex, LWC, and integration patterns.
• Provide recommendations on Salesforce capability rationalization and platform optimization.
• Drive solution design across Service Cloud, Experience Cloud, Knowledge, Einstein, and Agentforce capabilities.

Skills

Service Cloud

Experience Cloud

Digital Engagement

Omni-Channel

Knowledge Management

Security Model

Role Hierarchy

LWC (Lightning Web Components)

Apex

Integration Patterns

Einstein

Agentforce

Tools

Salesforce DX

Job description

Role Description

Job Title: Salesforce Technical Architect

Job Location: Calgary, Alberta, Canada

Role Overview

Seeking an experienced Salesforce Technical Architect with 10+ years of Salesforce architecture experience to lead Salesforce platform assessments, define future-state architecture, and drive enterprise-wide Salesforce transformation initiatives. The ideal candidate will own Service Cloud architecture, security model design, platform governance, scalability strategy, and capability rationalization while ensuring alignment with business objectives.

key skill - Service Cloud, Nice CXOne or InContact , consulting and architect skill is must

Key Responsibilities

• Own Salesforce platform assessment and future-state architecture design.
• Lead Service Cloud architecture, case management strategy, Omni-Channel implementation, and Digital Engagement solutions.
• Design and govern Salesforce security architecture, including role hierarchy, sharing model, profiles, and permission strategies.
• Define platform governance, scalability, performance optimization, and best practices.
• Architect integrations and enterprise Salesforce solutions using Apex, LWC, and integration patterns.
• Provide recommendations on Salesforce capability rationalization and platform optimization.
• Drive solution design across Service Cloud, Experience Cloud, Knowledge, Einstein, and Agentforce capabilities.

Required Skills

10+ years of Salesforce architecture and solution design experience.

Strong Expertise In

• Salesforce Service Cloud
• Experience Cloud
• Digital Engagement
• Omni-Channel
• Knowledge Management
• Security Model & Role Hierarchy
• Sharing Architecture
• Lightning Web Components (LWC)
• Apex
• Integration Patterns
• Einstein & Agentforce
• Extensive experience designing scalable, enterprise-grade Salesforce solutions.
• Strong stakeholder management and architecture governance experience.

Other Details

Vacancy Type: New Vacancy

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Health Care Spending Account
• Short Term and Long-Term Disability Coverage
• Life Insurance
• Annual vacation and other Paid Leaves
• Maternity Leave Top Up Pay

The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Accessibility and Reasonable Accommodation: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at [e-mail] so that arrangements can be made for the appropriate accommodations to be in place.