Sales Support Specialist: Customer Orders & Service

Trail Appliances BC; Delta; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Extended Health Benefits

Merit Performance

Generous employee discounts

Professional Development Programs

Employee Recognition Program

Company events

Job summary

Trail Appliances BC is seeking a Sales Support Agent to deliver excellent customer service from post-sale through delivery. You will coordinate with Purchasing and Dispatch to ensure timely shipments and maintain accurate order records, while guiding customers through payment, installation, and delivery updates.

The role requires strong communication, detail orientation, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum completion of high school or equivalent education.
• Minimum 2 years Customer Service Experience.
• Call Centre experience an asset.
• Experience using Zendesk an asset.
• Working knowledge of Microsoft Office: Excel, Outlook and Word.

Responsibilities

• Field customer inquiries by telephone, email and text about their order details from post-sale to delivery.
• Place outbound calls to customers arranging payment, installation, delivery and/or update to order details.
• Support inbound inquiries from sales team in regard to processing of order and status.
• Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site.
• Maintain accurate records of customer files, shipment dates and order activity information.
• Update and maintain customer files and data base with ship dates, payment details and customer information.
• Investigate and follow up on customer problems resolving escalated issues.

Skills

Customer service

Communication

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

Zendesk

Microsoft Office

Job description

Trail Appliances BC is seeking a Sales Support Agent to deliver excellent customer service from post-sale through delivery. You will coordinate with Purchasing and Dispatch to ensure timely shipments and maintain accurate order records, while guiding customers through payment, installation, and delivery updates.

The role requires strong communication, detail orientation, and the ability to multitask in a fast-paced environment.